Business ProfileforRenewal By Anderson Replacement Windows & Patio Door Installation

April 30, 2024 Installers removed old door & frame, replaced w/ new Provia steel door. Installers arrived around noon, though they were scheduled to arrive between 7-9am. They were finished same day by about 6pm. We paid the entire remaining balance that day. Several issues, some have been remedied. Unresolved: see photos: crooked door knob plates both sides of the door, door sticks getting worse with the heat, getting harder and harder to open and close. I applied 30 lbs of force this morning to try to pull open from inside, and couldn't do it with one hand. Afraid of breaking the door knob. The service follow up has been very poor, I've had to call repeatedly to initiate remediation, often our Customer Service Rep didn’t know if Service had followed up. On our way out of town last Thursday (6/6/24) Service called me even though I had informed them earlier in the week that we would be out of town until Monday (6/10/24). During that call on Thursday I requested an appointment this week (6/11-6/14) at that time, not wanting to wait until we got back to make the appointment. I never received a call back. So I called twice this morning (6/11/24), one time to leave a message, and getting no response after an hour, called again. Service could "squeeze us in" this Friday, the last appointment of the day and of the week. Due to my past experiences with this company and the lackadaisical attitude, I fear it will take more time to get this resolved. Meanwhile our door gets worse, we have to compromise our home security by leaving a side gate open to access our own home through our yard and back door. The photos show the crooked door knob plates, and the off center door within the frame, right hinge side gap, and left side tightness. Also, the wear at the latch, where the door has been sticking, paint has been scraped off. If they are short staffed, they should hire at their expense a skilled professional to fill in for their overworked crew. WILL NOT RECOMMEND