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Complaint Details
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Initial Complaint
07/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently purchased 2 Pella French doors from this business. The process involves many details such as color of hardware, wood finish, etc, so I built the doors to my specifications from the Pella website (which is an option) and sent the information to Pat at Windows of Greater Tucson through email. There were many phone calls and emails exchanged. I asked him repeatedly about the details and if he had any questions, including my request for a shade. When the doors arrived to be installed, there were details on the door that were not correct one being the doors were missing handles, but he corrected that mistake. I am left with 2 Pella french doors that have a blind in between the glass. I was specific that I wanted a shade, NOT a blind, however Pat is a very loud and talkative and will talk over you in conversation and refuses to acknowledge his mistake. I have offered to remove the existing blinds and return them to Greater Windows of Tucson and install the replacement shades in bamboo color myself, if he would please order them at his cost. The cost has already been very high for the doors themselves and the mistake was not mine but rather the mistake of Pat for not listening to his customer.
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Contact Information
39045 S Cracked Corn Dr
Tucson, AZ 85739-5930
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.