Business ProfileforAce Handyman Services West Glendale

ACE handyman was late 2+ hrs she did not know how to install the doors. She wanted to cut (with a miter saw)into the frame to make the doors fit. The design is to be installed over frame. I saw her read the instructions 3 times! I then requested someone who knew what they were doing. She left a mess. Second installer (their master installer) following week: First of two door installed way to high which made him have to leave parts off. Second door not quit so high but still off. Big gap at bottom. Was unhappy with installation results . After reading my review the owner reached out and HE told me I should not have paid for the job until it was done right. HE offered to make it right. But I had many issues with installer. Verbal abuse, insulting everything about my home that had nothing to do with job. Bad temper frankly Out of control. He also Left transmission and another oil stain on drive way which I had to scrub away. He the owner offered to return my money. Then went back on his word. I tried to negotiate with him but he refused. Two weeks of our time wasted. He did not care that I didnt want anymore strangers in my home for security reasons. I had been broken into 3 time and vandalized twice. Hence the security screen doors. He wanted to bring yet two more strangers into the project costing him more than refunding the money. ****** care, left a mess and the job to be finished by someone else at my time and cost. Consulted with other professionals who confirmed that they were weakening the structure of the frame. There are appropriate tools to do it right. Not ACE standards I expected. It took his installer two hrs to do his thing. I offered to pay him $57.50 hr and the return of the rest of my payment. No one loses. He refused. Ultimately wants to uninstall doors and leave the frames damaged and his mess for me to figure out. Very unprofessional. ACEs headquarters rep could not intervene although he tried. Aug19-Sept 13 almost a month for a 2hr job!