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ComplaintsforKrazy Kutting
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a car club plaque from this company. Had given them a deadline that they agreed to they even put it in the receipt now the company is ignoring my calls and messages they show that they read them and. Just ignore them they didnt meet the deadline and still have. Reached out to us just giving us the run aroundCustomer response
05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
10/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In April of 2021 I sent parts and paid $400 for the parts to be two toned engraved they never gave me the parts back I just paid another $400 for my car plaque they this was in may of 2023 and may 9 of 2023 I paid another $120 for some 2 tone engraved ********** square *********** I had spent the $300 dollars for my hood hinges and radiator core support cover all for my ********************************************************************************************************** call backInitial Complaint
07/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
back in Jan I had sent this company my original parts of a classic **** ***** impala to get rehome and engraved spent over $12K with them owner advised me it would *********** weeks to complete task after 4 months of nothing parts started coming in randomly little by little when the parts arrived i was surprised to find out that they were NOT my original parts they were other people messed up parts that they chromed and **** of on me a 1/2 the parts were REMANUFACTURED NOT my ORIGINAL which any one know when restoring a classic all the money and value is in ORIGINAL parts NOT ***** knock off owner kept telling me lies about how he was gonna take care of it and he still has my parts and it has now been 7 months later no signs of my parts at this point it has been robbery so anyone that is considering doing business with them please be aware and everyone i have talked to has said he has done the same thing to them. These people are crooks and rob people for there parts to sell them to there friendsBusiness response
08/02/2022
As an Initial Response to this legitimate Complaint. I'd like to resolve the Issue without having to ************* Txt's or Any Messages that would just Add Fuel to the fire. There are many Comments on this Complaint that are very Untruthful and I have already Researched the entire Communications From start to finish with My Partner I was never involved in this Order so I did not know exactly what needed to be done. Which is why I had to research first. Once I did I reached out to The Customer in Hopes to Do exactly what ever he thought was right Only to confirm that he is not answering any of our calls and Doesn't want to Talk. I can't fix it like that. The Parts that He is Owed are ready Because we Decided to Fix the best we could and Just refund and Give Him his parts however there is no response from Customer and we can't blindly sent out parts. In no way do I believe we are right We took Too Long we should have sent his parts back as soon as we new the Condition of them. I am to Blame for that for not having a process in place to handle this type of Issue. I'd like to Know Exactly what the Customer Needs from us at this point to resolve the issue. I am Very Sorry It has Gotten to this point
Thank you for your time
Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sent out fender trims total of 4 pieces to be engraved last September they lost 2 finally after almost a year of going back and forth they finally sent 2. They were gonna order the 2 fender trims pieces that they lost which are now not my original parts that i sent to them they will now be after market products if they do find them to replace them i have called and they give different stories bout where the part are at the chrome shop not at the chrome shop getting engraved to back again they will have to see where the parts are they sent the 2 fender trims completed chromed and engraved still waiting for the other 2 and *** said to call and let her know what fender trims are needed asked me to call let them know which 2 parts they sent to me well they are now not ansewring my calls i have talked to ***** today 09/16/2021 he said he will let ********/ co owner of the company know i called and get back to me in 5 minutes never happened they owe me the 2 rear fender trims
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.