ComplaintsforBrowns Collection Service BrownsNCB

• Initial Complaint

  04/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with DESERT WEIGHT LOSS, I've never had and currently do not have a consumer transaction or consumer contract with BROWNS COLLECTION ever. They did not provide me with the original contract as requested. This company has placed an account on my consumer report without verification or validation which goes against the *****

  Business response

  04/25/2024

  **********************,

  We have received your complaint. Validation of this debt has already been established as of 03/26/2021.  If you are requesting verification of the debt please contact our office at ************ or email us at ****************************** to get the information needed from you to send you the verification of the debt.

   

  Thank you,

  Browns NCB

• Initial Complaint

  02/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****************************, I do not have a contract with Browns Collection Service BrownsNCB, they did not provide me with the original contract as I requested.

  Business response

  02/23/2024

  We have received your complaint.  We will need additional information from you in order to better assist you.  We need your date of birth or the last four of your social security number. Once you provide us with that information then we can better serve you and answer your complaint.

   

  Thank You,

  *****************

  Browns Collection 

• Initial Complaint

  12/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****************************. I do not have a contract with Browns Collection. They did not provide me with the original contract as requested.

  Business response

  12/07/2023

  ********************,

  Thank you for your feedback.  All medical debts placed for collections can be verified by signing a medical release form per HIPPA laws so we may request the itemized copy of the bills along with any signed documents for the debt placed in collections.  Please contact our office at ************ so that we may assist you and resolve this matter.  

   

  Thank you,

  Browns Collection Service

• Initial Complaint

  09/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****************************, I do not have a contract with Browns Collection Service, they did not provide me with the original contract as I requested.

  Business response

  09/06/2023

  ****************,
  Browns NCB has not received any disputes from you regarding the accounts in collections.  This is the first time we have notice of you disputing accounts.  Please contact our office at ************ or email us directly at ****************************** to further assist you in your dispute.
  
  Thank you,
  Browns NCB

• Initial Complaint

  09/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****************************, I do not have a contract with Browns Collection Service, they did not provide me with the original contract as I requested.

  Business response

  09/06/2023

  ****************,

  Browns NCB has not received any disputes from you regarding the accounts in collections.  This is the first time we have notice of you disputing accounts.  Please contact our office at ************ or email us directly at ****************************** to further assist you in your dispute.

   

  Thank you,

  Browns NCB

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The mentioned business is a collection agency. On every contact made with them I have attempted to reach a resolution. In fact willing to pay in full however they demand money use inappropriate language and try to intimate the customer. This business is in violation of fair reporting laws as they do not provide requested information and respond by saying they have recording of one admitting debt. Is there anything in place to hold them accountable for such harassment? I would like to be contacted by the owner/manger to resolve my case without being humiliated or yelled at.

  Business response

  07/21/2022

  To whom it may concern,

  In response to the complaint filed by ***************************.

  Browns Collection Service has been working with **************** for many years trying to resolve her accounts, at one point even accepting payments towards her accounts.  **************** stopped making  payments many years ago therefor many of her accounts did not get resolved. Browns Collection Service does not use inappropriate language with our consumers.  We are not in violation of any credit reporting laws.  As a matter of fact **************** recently reached out to us stating she would only pay her accounts that are on her credit report if we removed the accounts from her credit file.  She was then advised that we cannot do that we can only put them on her credit report as paid and closed accounts once paid. She was also advised we have to follow credit reporting laws and rules regarding credit reporting and removing accounts from her credit report just because she pays them would be false reporting and a violation on our end if we did that. Shen then stated she was not going to pay her accounts and wait for them to fall off her credit report.

  There has been no harassment towards **************** from Browns Collection Service staff. Most Recent communication we had with **************** was on 07/19/22 and 07/20/22 which was in response to communication **************** initiated. Previously to that we had communication with **************** via email per her request on 04/15/2015. Subsequently after that she had accounts turned to collections in 2016 and we sent **************** the validation of debt notice as we are obligated by law to do so.

  We are willing to help **************** resolve her accounts in collections as long as we are not in violation of credit reporting laws. 

  Thank you,

  Browns Collection Service

  ************

  2607 **************************************************************

• Initial Complaint

  06/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by browns collections in october of 2021 for a medical **** "which i never received " from ****************************. They said i owed them money. I told them that i would give them fifty dollars a month. They said that was not the minimum payment amount. I told them take it or leave it. They agreed and took a payment over the phone. They told me that my account was accruing interest. I have been paying them every month when they call. I have been giving them a hundred every month and so far to date i have paid ****** dollars to them on a **** that was only *******. As of today the say i still owe ****. And some change. Law states they can only charge 5% per annum. Those numbers dont even come close to adding up. Law also states they cannot report you to credit reporting agency's for one full year. Further more i have asked numerous times for a **** and a receipt. I have received one. When i called to ask whats up with that the supervisor told me they dont have to give receipts because im paying with a card and its on my bank statements. They are the rudest business i have ever dealt with and they are breaking numerous laws.

  Business response

  06/30/2022

  ************** is welcome to call me at ************, I will be happy to explain in detail how the credit reporting process, interest accrual process, and any other issue related to his complaint.  I will be happy to discuss any process, and or details regarding our office procedures.    We can also provide any type of copies, receipts, itemization he may be requesting as discussed in his complaint.

   

  Thank you,

  ****** Brown

  BrownsNCB 

  Brown's Collection Service

  ************-direct

  *****************

  ************************************************************************ desk

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩