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ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I moved away from ****, ** over a year ago to an area where there is no Planet Fitness. I called to have my membership cancelled and they told me to write to them directly, addressed to their manager, to have my membership cancelled. I have also called several months after I sent the letter because the monthly fee was still coming out of my account. I just want my membership cancelled.Customer response
07/14/2023
Planet Fitness
*************************************************************
Initial Complaint
03/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called to cancel this monthly service...they said try online. I tried online and you can't I called again.they said oh no you have to do it in person. In the meantime I got charged their annual service fee of ***** which I wouldn't have had they canceled this earlier when I tried to! They jerked me around f or a few days just sp they could rob me! This is a scam. I went in the same day as the charge and canceled and they said nope can't help you.. thw charge gets charged and no refund, even though I'm not going to be using Thai gym for 2023! I wNt to *** them or for you to make contact about their charges of robbery!Initial Complaint
08/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for a temporary gym membership at planet fitness in **** in June 2021. I was told theres no cancellation fee ($39) and the anual fee would be charged at the beginning of August. I called to cancel on July 31st only to be told that I had to do it in person or by Mail. I called the next day when I was charged and there was no manager in house. I called again the next day and spoke with a manager. He refused to refund my $39 and said he waived the cancellation fee (which was promised to not be there in the first place). **************** there was a nightmare the whole time and it was obvious that this happens regularly.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.