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ComplaintsforBest Western Yuma Mall Hotel & Suites
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Complaint Details
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Initial Complaint
11/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Booked a room on 11/12 for $131.36 which was a non-refundable rate. While I understand this wouldn't be an argument if I couldn't make it to the hotel regardless of the reason because that would be my issue, not the hotels. I did in fact arrive at the hotel, and went to the front desk to check in and the staff informed me that they did not have hot water, mind you this is the beginning of winter and I'm traveling with an 8 month old that needed a bath and hot water to warm his bottles. I let them know this wouldn't work cause of my situation and they let me know they would cancel the reservation and provide a refund and to also let Hotels.com know of the incident, which I did. After still being charged I reached out to Hotels.com to get the situation fixed but best Western still denied to offer a refund. I didn't cancel this reservation because I found a better rate or because I couldn't make it to the hotel, they simply did not have the proper amenities for me to care for my infant. So I fail to see how I can not get a refund because of this.Initial Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We stayed in this hotel for on October of last year 2021 for two nights. I paid $284.78 for the 2 nights stay. I got bitten by bed bugs the first night of staying in this hotel. I didnt check out that first day as Ive already paid for 2 nights and I dont want spend money to stay in another hotel. I tried to **ntact and speak to the hotel manager or supervisor I was ignored. No call backs, I called many times to 3 weeks the manager dont want to speak to me. So I called the **rporate of best western but I was told they cant help me with my case because it is a branch incident imagine my dissapointment, I spend money to ** pays to see my doctor I can get some itch and pain medication, I have not gotten any sleep for 2 weeks because of that bites its super itchy and it stings. As you can see the pictures attached up to this day I have scars from that bites. I hope you want help me with this matter. Thank you. ******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.