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Find a Location

Bill Alexander Ford Lincoln Mercury Inc has 1 locations, listed below.

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    Business ProfileforBill Alexander Ford Lincoln Mercury Inc

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/8/2006

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers new and used vehicles for sale.

    Business Details

    Location of This Business
    801 E 32nd St, Yuma, AZ 85365-3432
    BBB File Opened:
    3/1/1977
    Years in Business:
    43
    Business Started:
    9/16/1980
    Business Incorporated:
    9/16/1980
    Accredited Since:
    11/8/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Alexander Ford
    • Alexander Lincoln
    Business Management
    • Mr. Ryan Hancock, Owner/President/CEO
    • Mr. Jeffrey R Fritz Jr., Treasurer
    • Mr. Everett Dawson, General Manager
    • Mr. Robert C Thompson, Director
    Contact Information

    Principal

    • Mr. Ryan Hancock, Owner/President/CEO
    • Mr. Jeffrey R Fritz Jr., Treasurer
    • Mr. Robert C Thompson, Director

    Customer Contact

    • Mr. Everett Dawson, General Manager
    Additional Contact Information

    Fax Numbers

    • (928) 726-8055
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Paid $75 tow from their impound lot to their Mechanical shop for a free estimate on damages. They towed it to their Body shop instead of their Mechanical shop, charged me another $75 tow charge for their error.Then they charged a $75 tow charge from their back lot into their Mechanical shop.These 3 tow charges were all located on the same lot at BillAlexander's lot. I was charged $199.95 and $25.99, plus tax for the free estimate that didn't ********** down part & labor charges.Then charged a $90 charge to tow to residence.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kenneth S

    1 star

    02/22/2024

    I recently bought a 2020 f250 from there it was my mistake for not looking over the truck for 2 hours to make sure everything is good to go but it was raining that day so I only took a 5 minute test drive. For starters the aliment is off on the truck the back left tire is all worn on both sides but the middle has a lot of tread. All the other tires are worn funky as well. The passenger blinker does not work. It has a big crack on the plastic passenger mirror. The driver passenger mirrors motor is messed up doesnt turn all the way which is a hazard same thing with the blinker. The hub caps on the truck are different they do not make sense. The front bumper where there lights are the lenses are cracked, I guess when you use the auto light feature on this truck at night it flashes people low beam and high beam the services tech ****** says the normal. The service tech if you have any issue and give them any difficulty they will start to get tough with you and call you bro like were like were friends of something. The professionalism of their service department is absolutely terrible. I would highly recommend going to ******* or ********* to purchase your next ***** Ps this truck was $46k I would think it would of been looked over better.

    Bill Alexander Ford Lincoln Mercury Inc Response

    02/23/2024

    We have agreed to resolve the concern.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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