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ComplaintsforLil John's Rooter & Plumbing LLC
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Complaint Details
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Initial Complaint
04/16/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
March 2022 an employee of Lil John's Rooter & Plumbing (XXX-XXX-XXXX) located apparently at ****************************** ******* XXXXX; came to my home at ********** to give me a "Free Estimate" and charged me $150.00. He was over 6 feet tall, I am 76 at 90 pounds so due to perceived safety issues I gave him a check. I said this is supposed to be a free estimate and he said, "Well I opened your kitchen cabinet to check water pressure". He asked to come into house, spent a long long time in bathroom I remained calm, waiting. He said it was water pressure problems and that is why this is a service call because he told me there was a water pressure problem. I have since had an honorable company come out and give me real Free Estimate, then did the job in just a few hours. They told me the problem did and does not come from water pressure in my case. I kindly called the company twice; the first time a kind efficient sounding man said, "Mam we will get in touch with ***** and get this all straightened out for you". I never heard from them again. I again called kindly asking to speak to someone who could help me get the $150.00 I was charged for the free estimate sent back to me. I was cheerful calm and patient and she apparently had been instructed to hang up on me. I called again and no answer Their email address and apparently phone numbers have all been since changed and I have written two letters to each of two addresses listed online and still no response. It appears clear that something is going on here that is not fully legal. A Free Estimate is Free.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.