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ComplaintsforThe Enhanced Male
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On Fri Dec. 02, 2022 I purchased a *** *** from the ******** Male store online and the device was enclosed and I was unable to see the device nor was I able to acknowledge if the device would even work for my specific benefit? I had to open to even see if the device was going to be something that benefit me as it's intended purpose. If you purchase something and it's too small, it doesn't fit, you return it and that is what I was looking at with this device. I had no way of knowing unless I opened it to know if the device would have a purpose I would benefit from. Just so happens there was not a benefit observed that I could see and though the device was unused or tried I was denied a refund after requesting one. The device was delivered on the 8th of Dec. and I had time to look at it and reply for a refund on Dec. 8th so no time passed ****** I requested? I have contacted the company on several occasions and was denied every time. Again, trusting a company to describe the item the best they can and of which there was little description of size circumference I had absolutely no way of knowing without opening the package. I explained that I have not used or tried the product, but the company was not having it stating you open, you bought it? I am asking for a full refund of the unused item; it hasn't even been assembled.Business response
01/23/2023
Business Response /* (1000, 5, 2023/01/11) */ We are very sorry that the customer was unhappy with our return policy. Our return policy is clearly listed on our website and states that due to the nature of the products we sell, we can not accept opened or used items. This policy is in place to protect our customers and our employees from ********** ********** ********** including products back that contain ****** ****** and ******** that can spread ******** *********** *********** The items we sell are of a sensitive nature and we only allow items that are in unopened/ factory condition back into our warehouse. This return policy is directly inline with the return policies of all other retailers of ****** ********* We cannot take a chance of accidentally shipping used ***** **** to customers. Our return policy can be reviewed at this link- *****************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.