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            • Vitu

              29901 Agoura Rd Agoura Hills, CA 91301-2513

            Business ProfileVitu

            Online Payment

            Contact Information

            29901 Agoura Rd

            Agoura Hills, CA 91301-2513

            Get Directions
            (818) 706-1949

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            29901 Agoura Rd, Agoura Hills, CA 91301-2513
            BBB File Opened:
            2/13/2021
            Read More Business Details and See Alerts

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            BBB Tip: Smart shopping online

            Customer Complaints

            4 Customer Complaints

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            File a Complaint

            Most Recent Customer Complaint

            05/09/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On May 3, I completed the e-payment process for my Montana vehicle registration through the website of our MVD's 3rd party business, Vita. I immediately received a "transaction summary" verifying my payment (please see attached).This morning, May 9, I received the second attached email notification. I immediately called the number provided and the agent began to argue and talk over me. She said "the statement proves you entered your banking information incorrectly." I am disputing both the letter which states that my bank "dishonored my payment" (I spoke with my bank and it did not). I'm also disputing the penalty fee of $30 for "NSF fee" - I had appx. $1,500 in my account on the day of this payment. My account was not NSF. Thank you for your help with this offensive and inacurate notice from Vita. They come across very unprofessional. These electronic systems are suppose to be fully secure and double-verify account information. Where is "my" proof as the consumer that this is not a fraudulent attempt to collect more fees?
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            brandy t

            07/27/2023

            Worst service ever! You send documents in for pre audit. The reject items one at a time rather than all at once. So, it could take forever just to send the docs to them to be processed at the state. THEN the state has issues. Our poor customers are waiting forever. The fees quotes are always wrong. Somehow, they are usually more than quoted, so we are losing money by using this service.
            Read 1 More Customer Review

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