Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14, 2024 a salesperson named ***** ************** in ****** stated that I could upgrade to a new device (iPhone 14) at no charge, and that my bill would not increase. He stated that the promotion would apply to the bill at a later date, and that no charges would be incurred aside from sales tax at point of sale. In fact, my bill increased $17.50 (x36 months!) for the new device, and the only promotion was a -$5.00 (x 10 month) offer from ******. He assured me that the promotion would apply "after two or three bills," but that has not been the case, and the Tier 1 and Tier 2 **** Retailers (case number Case #*******), with whom I've talked on the phone about this for several hours, have no record of this promotion, and have thusfar offered no recourse. The salesperson has stopped answering my calls and texts. This is a deceptive business practice. I would not have upgraded my phone if I had known it would end up costing $580. Order: SPM147739707

  Business Response

  Date: 12/12/2024

  We are truly sorry for the frustration you've experienced and are glad you contacted us so that we could help.
  
  Upon receiving your complaint, our customer solutions representative ***** reached out to AT&T and the complaint that sold you the service to learn more. The information you provided was very helpful. It enabled him to do the research to identify the sales company involved, and he worked diligently to find a resolution that meets your satisfaction.  We are glad to hear that our efforts have resulted in a solution that you're happy with.
  
  Should you have any further questions or desire additional assistance, please don't hesitate to reach out to ***** at ************.
  
  Thanks again for giving us the opportunity to work with all parties to make things right.

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16th, 2024 Cydcor Associate ******** ******** *************) representing **** in ******* kiosk, Chantilly, VA had ordered three(3) iPhone 15 Pro Max for me with $0 installment (free phones, only pay for service) promised. As he instructed, I've returned my old iPhones 14 Pro Max, iPhone 12 and iPhone 11 to **** Fairfax, VA store and wait for three months cycles to have the promotion. However, after three months I didn't get three phones and I couldn't return phones back to **** since three monthes passed. **** apprised my returned phones as regular contract and based on the trade-in-values gave me credits. In total, I'm loosing $2300 in this order. I had contacted with Cydcore manager ****** who couldn't find his employee and moreover asked me what promo had used his employee. I four times went to ******* **** kiosk where ******** ******** had sold the phones and couldn't find him, talked with **** ******** Cydcor employee as well. She explained that Cydcor works with different Vendors (managers under Cydcor) very loosely linked with the company. Another Cydcor manager ***** **** had tried to find out the seller but couldn't find.

  Business Response

  Date: 12/03/2024

  We are truly sorry for the frustration you've experienced and are glad you contacted us so that we could help.
  
  Upon receiving your complaint, our customer solutions representative ***** reached out to learn more. The information you provided was very helpful. It enabled him to do the research to identify the sales company involved, and he is working diligently to find a resolution that meets your satisfaction.  he will continue to be in contact working towards a resolution. 
  
  Should you have any further questions or desire additional assistance, please don't hesitate to keep in touch with ***** at ************.
  
  Thanks again for giving us the opportunity to work with all parties to make things right.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22597840
  
  I am rejecting this response because: The company promised to fix my cases, but no action did.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 12/12/2024

  The customer has received bill credits from AT&T and compensation from company that sold the service.  He will be able to pay off all of his devices with the bill credits provided and compensation that was sent and no longer have any installment plans.  I have spoken with him and let him know the compensation is on the way and I will provide him with the tracking information as soon as its received.  We are truly sorry for the frustration you've experienced and are glad you contacted us so that we could help. Thanks again for giving us the opportunity to work with all parties to make things right.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22597840
  
  I am rejecting this response because: They said I should get a check in 3 days, however, 7 days passed, still I didn't get it.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 12/27/2024

  I spoke with the customer on 12/27 and confirmed he has received the check that was sent by the sales office that sold him the service.  his issue is now resolved, and I apologized for the delay that occurred due to the holidays.  

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 27th, 2024. I was contacted by a Cydcore Associate representing ATT working in the Target Store in *****************. I made through him a change to my ATT plan and was eligible to upgrade my phone from a ******* S22 to S24. As told to me by the Cydcore Associate I was required to turn in my phone within 30 days to solidify the upgrade. I called on May 1, 2024 to ************ at 5:22pm MT, Cydcore's number to initiate my return. I was on the phone for 7 minutes 59 second and they assured me that I did not need to return my phone. I went on ahead and did not send the phone in. ATT charged me a not return fee on my latest bill of ******. I'm seeking an amount of ****** dollars from Cydcore for telling me I did not need to return the phone as apparently ATT required this from me. ATT charged me the ****** for the non return. A case was opened on Monday 8-12-24 through Cydcore with case number ******* and the representative Nonto contacted me today from their Tier 2 escalation team and notified me that since ATT cannot refund me the ****** dollars they were not able to and that the case is closed.

  Business Response

  Date: 08/14/2024

  We are truly sorry for the frustration you've experienced and happy we could help find a resolution for your issue.   
  
  Upon receiving your complaint, our customer solutions representative ***** reached out to learn more.  We did the research to identify the sales company involved, and confirmed the account details to locate your order and bring the issue to AT&Ts attention.
  
  The $266.44 non-return fee has been credited back by AT&T and is already reflected on your account.
  
  Should you have any further questions or desire additional assistance, please don't hesitate to reach out to ***** at ************.
  
  Thanks again for bringing this to our attention and giving us the opportunity to work with all parties to make things right.

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th,2024 we were approached by a guy in ******* off of 180th and center in *****, **. We were told that he worked for **** and was doing promotions for this cell phone company. We were very hesitant but we listened to what he had to say. He told us that we could get 3 lines, new phones and my watch paid off for the cost of $165/month. Sounded great so we asked questions as far as would there be a monthly charge for the devices and he said no that everything would be taken care of. He did not tell us that they would be charging us two separate charges one for $217 and the other for $70. Was also told that once we got our three phones that we could call or text him anytime and what do you know he has completely ghosted us will not respond to calls or texts. His name was ******************* on his badge BUT come to find out his name is actually *************************** and he works for a company by the name of Cydcor. After receiving phones and then **** sending us an email stating our bill was ready to view. They activated a phone line without our authorization. After going to an actual **** retail store we found out that this is a scam and that they are hired by a third party vendor and aren't even an employee of **** whatsoever and that they have people coming in just like us daily with the exact same situation with falsified information and deceitful people. The corporate **** retail store helped us get shipping labels for the three phones to get them sent back and gave us the phone number for their department that is specifically for the Target and ******* cases to be escalated. We want our money refunded immediately and this acct they created without us knowing or authorizing closed and the $121 bill they are trying to get us to pay wiped away beings we haven't activated anything and will not be activating a thing with them.

  Business Response

  Date: 07/10/2024

  We are truly sorry for the frustration you've experienced and would be happy to help find a resolution for your issue.   
  
  Upon receiving your complaint, our customer solutions representative ***** reached out to learn more.  We were unable to get in touch with you, but we have also investigated on our end.   We did the research to identify the sales company involved, and confirmed the rep who sold you service is an authorized dealer for AT&T that Contracts with Cydcor.
  
  Regarding the service, any new phone line from AT&T will come automatically activated and we apologize that you were not made aware of this.  AT&T has multiple 3rd party vendors that are authorized to sell their services across the **, and this was a legitimate order.  The $217 charge will be refunded by AT&T once the devices are returned to their warehouse and we will have the charges cleared on the $121 bill that was generated. 
  
  Should you have any further questions or desire additional assistance, please don't hesitate to reach out to ***** at ************.
  
  Thanks again for bringing this to our attention and giving us the opportunity to work with all parties to make things right.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Cydcor for deceptive sales practices at the ***************** in the ************ Target Store on May 18, 2024. I visited the store to purchase an iPhone 13 ***************** without a wireless plan. My specific requirements were clear: it had to be an iPhone 13 Pro *** with 256GB storage, carrier unlocked, and usable globally.Cydcor representative ***************************** assured me that my conditions would be met. He requested my driver's license and Social Security Number (SSN), claiming it was necessary to check for any outstanding debts with ***** Despite my reluctance, I provided the information, trusting his assurances and the endorsement of Target employees.During the transaction, I noticed an attempt to add two new cell lines to an account. When confronted, ******************** claimed it was an error and promised to correct it. However, his demeanor made me uneasy. It turns out, the iPhone 13 Pro *** was never available for sale. Instead, ******************** tried to push me towards purchasing a different model, a clear bait-and-switch tactic.To my dismay, an **** account was created in my name without my consent. ******************** used deceptive tactics to enroll me as an **** customer, contrary to my stated intentions. This manipulation violated my trust and resulted in the unauthorized creation of an account, a serious breach of ethical business practices.I am concerned that I may have been enrolled in an **** Wireless Plan without my consent and am deeply worried about the security and usage of my personal information. I would like to know where my personal information is being stored and how it is being used, including the data protection measures in place. My address, driver's license number, and SSN are now at risk.I have received an account notice email from ****, indicating an account was opened in my name, and my credit report shows a pull from **** on May 18th. All my attempts to contact **** and Cydcor have been unsuccessful.

  Business Response

  Date: 06/13/2024

  We are truly sorry for the frustration you've experienced and are glad you contacted us so that we could help.
  
  Upon receiving your complaint, our customer solutions representative ***** reached out to learn more. The information you provided was very helpful. It enabled him to do the research to identify the sales company involved, and he worked diligently to find answers to your concerns that meets your satisfaction.  We are glad to hear that our efforts have resulted in having all your concerns addressed.
  
  Should you have any further questions or desire additional assistance, please don't hesitate to keep in touch with ***** at ************.
  

  Thanks again for giving us the opportunity to work with all parties to make things right.

  
  

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This incident occurred on March 29, 2024. An associate from Cydcor representing **** singled us out because we were preoccupied with our two young children in our local Target. We told him we were not interested in what he was selling. After repeatedly ignoring us, he told us he could make us a better offer by switching our phone and internet services over to ****. We told him we were not interested in switching because of the associated fees we would incur by ending our current internet and phone contracts. He assured us, multiple times, that any fees accrued due to a break of contract would be paid for by **** as part of his exclusive "Target Private Switcher Offer". We asked him to clarify multiple times if the "cost for us switching and breaking contract" would be covered in full by **** and he responded "Yes, it's the Target Private Switcher Offer". He even told us that **** itself would handle contacting our previous providers to cancel our contracts because it was "like a bad breakup and we don't want ******* or Spectrum to offer you something so that you stay." After our first initial month of service with ****, we were charged $845 by ******* for breaking contract. We contacted the service rep on the number he gave us for any additional help and he never answered neither calls nor texts after several attempts. After that, we reached out to **** to ask about the "Target Private Switcher Offer" and they told us that offer does not exist. We were able to get the contact information for his supervisor, who was dismissive and argumentative with our situation. He told us that his sales rep never promised that deal to us. We were victims of a predatory and fraudulent scam. Cydcor said whatever they needed to say to close a deal to make commission and washed their hands of any responsibility for their lies.

  Business Response

  Date: 06/13/2024

  We are truly sorry for the frustration you've experienced and are glad you contacted us so that we could help.
  
  Upon receiving your complaint, our customer solutions representative ***** reached out to learn more. The information you provided was very helpful. It enabled him to do the research to identify the sales company involved, and he worked diligently to find a resolution that meets your satisfaction.  We are glad to hear that our efforts have resulted in a solution that you're happy with.
  
  Should you have any further questions or desire additional assistance, please don't hesitate to keep in touch with ***** at ************.
  
  Thanks again for giving us the opportunity to work with all parties to make things right.
  

  Customer Answer

  Date: 06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I went into a Target in **************, to purchase pants. My boyfriend was approached by a gentleman who told him he was an **** representative and convinced my boyfriend that he could get our bill lower and get new phones. My boyfriend told me (I needed a new phone as I lost my new phone, I run a business and use the latest technology to run it.) So we went to talk to the associate. He proceeded to tell us after asking for my information that my ******** bill was way too high and he could get it down exponentially, along with getting us three brand new iPhone 14s for six ($6) dollars each. He showed us his iPad that stated our bill would be $187 and he said that this would be way lower than what we were paying monthly. We said okay to sign us up and as he was doing so I asked about a watch and he said of course! But since you dont have one on you, you can go to the **** store and upgrade it.I put down $130 and we are on our way. The phones, he said, would be shipped.I get the phones 2 days later along with an email displaying what the bill could look like for the next few months: first month of close to $600 and the following bills close to $400/month! I have tried calling to cancel and return the phones and have gotten nothing but horrible customer service and the run around! One person says I am within a 30 day window to return everything and transfers me to a person who says I am passed a 14 day window so I cant do anything. I will say that I did call later than I would have liked too, (18 days post getting the phones) but in my defense I did not activate them all at once; my grandmother is on my plan so I have to help her set it up.This has been an awful experience and a pure waste of my time.I want to cancel my plan, return these phones and go back to ********* I was only paying $240/month! No issues. Real humans who care. I would like this done asap. The last rep I spoke too said she cancelled the plan and obviously its not.

  Business Response

  Date: 04/02/2024

  we were able to reach out to the customer and resolve their issue for them.  She had return labels sent out and will be able to return all of her phones and cancel out the account with AT&T.  She will be refunded the $130 as well.  I provided my contact information to assist with anything else along the way.  She very much appreciated the resolution that was provided. 

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by an **** representative at Target while I was clearly busy shopping with my 2 small children. She (Layah) asked me how much I'm paying for my current cell service provider and assured she could get the price down by switching to **** and could upgrade my entire family's phones to latest model. I told her that I still owe money on my phones with ******** She assured me that **** would take care of all fees and the break-up with ******* would be seamless and I wouldn't get any bills from *******. I called my husband to have her review the same information with him. He distinctly asked her if we would get a bill from ******* for anything by switching. She assured him that we would not get contacted by *******. We moved forward by switching to ****, traded in our ******* phones, and received new **** phones. A month later, ******* auto-drafts >$3000 out of my checking account for the phones that were transferred to ****. I immediately texted and called ***** and her text message response was "Oh my gosh - no that was not supposed to happen." After several phone conversations, it sounded like she doesn't even know the product that she's selling and said that this is the way she was trained to sell. None of her managers ever got back to me even though she put in multiple requests for them to contact me. I called **** directly and they state that they do not pay off previous provider's fees. She also did not tell me that I'm essentially locked in a 36-month contract with **** and can't leave without paying for the phones they gave me (even though I already have to pay ******* for the phones that **** took as trade-in). The **** service has been terrible and leaving me on SOS a lot of the time. Overall, this has been a huge fraud. The Cydcor employee needs to be fired and my loss of a huge sum of money needs to be compensated for (or better yet, contract reversed), not to mention all the lost hours I've spent on the phone battling this issue.

  Business Response

  Date: 06/05/2023

  we were able to get in contact with this customer and working towards a resolution.  We will be able to provide compensation for the issue around the customers previous provider, but she has other ones that we would like to assist with as well.  the customer has my contact information and I will be her point of contact until we come to a resolution. 

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a rep trying to sell ************* Even though *** had bad experiences with this, I should have went with my gut but I ***** because this rep seemed very knowledgeable. After going through all the process and explaination of the deals, I told the rep I couldnt do it yet because I was locked in with Xfinity until June and owed 233$ on my cellphone to trade in. The rep said that was fine because they would send promo cards to buy me out of my contract. The rep promised two $150 gift cards to arrive 14 days as long as I ***** cancel (I later found out his commission off the sell was dependent on that), then he said after I had it for 30 days, the last $150 gift card would come in. He said if I ***** get it, then to reach out to a number to dispute. Ive called the number for the last two weeks, and they keep telling me that the rep ***** file the paperwork to request the promo cards. Im stuck paying for both because this guy was through CYDCOR and **** wont honor it. They say it has to come out of their budget since their rep made the promise. The rep has ghosted me and will not respond to me. Ive called everyone I know to escalate this and no one will help me. This is the kind of people that this company hires, and I will take this as high up the chain as I need to and ensure they lose their contract with **** because this is the type of things that make other companies lose business. I feel bad for **** as I have hear from technicians in the area that this is not the first time this has been a complaint on this same third party. On top of everything, I cant back out because this jerk hit my credit report. One main priority in sales is the follow through. If you dont follow through, you wont make it far and this is the type of training this company offers. Oh! Let me not forget that he is telling customers to cut cable lines to ensure new equipment is given at the installation. I hope this helps everyone dodge a bullet from this company.

  Business Response

  Date: 02/28/2023

  I have been in contact with this customer and we are on the way to a resolution.  There is a discrepancy in promotional gift cards but we will make sure it is honored.  The customer has $300 on the way and if she is not eligible for anything additional, we will make sure to compensate her the difference.  We are sorry for the inconvenience, but i assured the customer that everything will be resolved to her satisfaction. 

• Initial Complaint

  Date:06/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While looking at my bank statement, I see a ****** charge to my debit card on *********** I have never bought anything or did any business with the company ****** *** . The phone number for the company is XXX-XXX-XXXX does not answer, recording says try this number XXX-XXX-XXXX no one will return my call or answer the phone. I just need my money back. I did no business with this company

  Business Response

  Date: 07/01/2022

  Business Response /* (1000, 5, 2022/06/23) */ this was a charge related to the customers purchase of DirecTV service through a 3rd party vendor. she cancelled the account so it will be refunded. I attempted to reach out and explain and I will continue to. She can also reach out to me at XXX-XXX-XXXX. Consumer Response /* (2000, 7, 2022/07/01) */ i received a call from this company, and i was told i would receive a check in the week of 07/10/2022