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ComplaintsforSuccess Marketing Solutions, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I would like BBB to help me resolve an issue with a company that needs to refund $197 back to my payment method. I have tried to resolve it with several principals and with the credit card company. They have not tried to resolve it, just passing it to different departments.I belonged to Custom ********************** from October-November 2023.I attended a webinar where a template called FUM-Follow Up Monster was presented.Later that month while on vacation, I contacted **** (their sales person) and I was sent a payment link to purchase FUM for the rate of $197 x 2 payments totaling $394, one time purchase. I paid $197 on October 10 and $197 on November 10.Unfortunately there was another charge for $197 on December 10.I emailed on December 11 requesting a refund/reversal. They said the $197 was for their affiliated companys GHL Mastery program that I had on a trial. I contacted that company and confirmed that I did cancel the trial on time and that there were no $197 charges from them.Please look at the dates of the emails. I am enclosing screen shots from:* emails back and forth between me and ***** ****** of Custom Creatives)* emails between me and Bart ****** of GHL Mastery)*FB messenger from Rahul to **** to me showing $197 x 2 for FUM purchase The other Document is a printout from emails I had sent and copied to everyone involved trying to get the refund. You can see that *********** letter says that Custom Creatives sent them confirmation no cancellation per policy was received. That doesnt even make sense. It was a purchase for their product FUM-Follow Up Monster for 2 payments of $197. They sent me a link and I paid it. It was not a subscription, so not sure what they are talking about.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.