Business ProfileforGreenGeeks, LLC

I decided to cancel my webhosting service with GreenGeeks but could not find a cancellation option on their web interface. Instead I had to write to them to get a link to cancel my service. I filled out the form on March 7 and hit submit and the form simply disappeared. Others have noted this same highly suspicious occurrence. On or about March 16 I received a notice from GreenGeeks that I was being charged for a renewal. I accessed their chat feature and was told by their representative that I cancelled my service but then rescinded the cancellation. This is false and highly deceptive. During that chat I told their representative 3 times that I wanted to cancel my service and have nothing to do with GreenGeeks ever again in light of their unfair business practices. I have exchanged emails with their representatives who confirmed that I cancelled my service on March 7, well in advance of their required 5 days notice to cancel before renewal. They claim my cancellation was incomplete which is incomprehensible since my intention to cancel their service was ******* clear, confirmed by them and repeated. They continue to insist they will charge me for services that they are not providing (I moved my website to another host on March 8 that they can easily confirm). I have asked them to cease and desist from claiming I owe them any money.