Complaintsfor316 Rentals
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I rented a car hauler from this business on 6-17-24. I trusted the trailer was checked before the rental. When i loaded my truck on the trailer all tires were almost flat. I had to air up all the tires myself. The passenger side fender was also bent from what im guessing a previous rental. 2 miles after i loaded the trailer the tire blew out. The owner ****** just said it was my problem. I had to pay for a after hours road service and a new tire. I paid $355 for the service and tire. After i got going i noticed the new tire was smoking again. I checked and saw that the bent fender was rubbing into the tire and thats what caused the first blow out. I had to remove the fender and straighten it to prevent another blow out. Before all this i sent videos to the owner so he could see what was causing the problem. He again said it wasnt his problem. That the girls at the yard check the trailers after and prior a rental. I said no they dont, check your cameras and all they do is unlock the trailer and leave. After a back and forth he agreed to reimburse me. I even have the text message when he says that. When i returned the trailer they blew me off. They said they werent paying for anything. I explained the situation and gave them a week to reimburse me. None the less here i am. They dont answer my phone calls and i have not been reimbursed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.