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ComplaintsforCommodore Cruises & Events, Inc.
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Complaint Details
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Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*********************************** booked a cruise for our students with Commodore Cruises to take place on April 18, 2020. Our students fundraised money for this event. It was meant to be a four hour cruise with dinner included for an estimated 100 students. At $96 per student the total cost was an estimated $9,600. A deposit of $4,800 to reserve the date was due which we paid on December 4, 2019. After the *** announcements and guidelines regarding the global pandemic and the cancellation of events, I emailed them on March 17, 2020 requesting a full refund. They continually denied the refund and suggested we save our deposit for a later event- Fall 2020, Spring 2021 which in the end were still not approved times by the *** to host events. With all the uncertainty it did not seem like a plausible idea. We never agreed to have our deposit held for a future event and continued requesting a refund. The event was not cancelled under normal circumstances. Commodore Cruises were not able to provide the services in the agreement on April 18, 2020. We would like Commodore Cruises to refund our full deposit of $4,800 for an event that was cancelled due to a global pandemic.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.