ComplaintsforHello Divorce
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
December 14, 2023 at 3:05 AM, I visited Hellodivorce.com, paid $440 for the Pro Plan, and signed up for Divorce services. At 9:29 AM, I requested cancellation and a refund. I have yet to receive a response from the numerous emails sent to ******************************** and ***************************** asking them to rescind my contract.Please honor your terms of service as the cancellation was requested within 24 hours of singing up.TOS can be found here:*****************************************************Business response
01/26/2024
We received a letter from you about complaint ID ******** for client ******************* we cancelled and refunded their plan (within 24 hours of their request emailed on 12/14/23) on 12/15/23 but noted that due to credit card waiting periods it may take **** business days for the funds to be refunded to the client's payment method. I see their complaint was made on BBB on 12/18 just 3 days after we initiated the refund on our end, meaning likely the refund had not been fully processed yet but would have by 12/25/23. Please see the attached screenshots for proof of refund and communications with client and let me know if you need anything else to resolve/remove this review.
Best,
***********************
Senior **************** Manager
Customer response
01/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.