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Find a Location

Alameda Hospital has 1 locations, listed below.

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    Business ProfileforAlameda Hospital

    Hospital

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    General Acute Care Hospital with 24/7 Emergency Care Services.

    Business Details

    Location of This Business
    2070 Clinton Ave, Alameda, CA 94501-4320
    BBB File Opened:
    3/1/2005
    Business Started Locally:
    1/1/1901
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of HPE 51793 for this business, issued by Board of Pharmacy

    These agencies may include:

    Board of Pharmacy

    1625 North Market Blvd Ste N219

    Sacramento CA 95834

    (916) 574-7900

    Fax: (916) 5748618

    http://www2.dca.ca.gov/

    Number of Employees:
    550
    Alternate Business Name
    • City of Alameda Health Care District

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/07/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I'm looking for help with a charge by Alameda hospital for a service I didn't ask for.Here's the summary:1. My cardiologist ordered an echo cardiogram test.2. I called the Alameda hospital to schedule the test and requested the results to be provided on a CD for my cardiologist to interpret, the CD was mailed to me within a week as agreed. 3. The 1st **** arrived in a couple of weeks which I paid right away.4. A week later a 2nd **** arrived for the "test results interpretation" which I didn't ask for and my cardiologist's order didn't request. This 2nd claim was submitted to my insurance company with exactly same code as the 1st.5. The hospital didn't warn me that they would do the test results interpretation and charge for it.6. The hospital didn't ask me to sign any documents before the procedure where I could see the additional service would be provided and charged.7. After complaining with the billing department the hospital sent me a letter explaining interpretation of test results was a "standard of care" but they didn't provide any legal justification for providing and charging for the unrequested and unnecessary service.8. To stop their harassment and collections proceedings I paid the 2nd **** ($378) and now looking for help to get my money back.I believe this is the case of an overcharge and a surprise **** which not many people are willing to object to. The health care system is riddled with billing issues and someone needs to stand up to them.I'd also appreciate your help in making sure they don't charge for unrequested services in the future.All supporting documentation can be provided upon request.

    Customer Reviews

    0 Customer Reviews

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