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ComplaintsforScooter Importer, LLC
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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a blue electric bike on 07/12/2022, model: RETROSPEC VALEN. The total cost was $2,093.65. Seven (7) days after my purchase (07/19/22) the breaks broke. I took it back and they fixed them. Every month since Ive owned the bike I have had it back in the shop for break repair's. Its been so many times that I have lost count. On 03/21/23 I was in the shop again and charged $215.38. Just recently (08/17/23) it was back in for the ************* broke the next day (08/18/23). I took the bike back on 8/22/23, they repaired & then they broke again on 8/23/23 , I took it in the same day and they broke AGAIN right after I left the shop so I turned around and walked it back & and they repaired AGAIN. Today is 8/24/33 and they broke AGAIN today. The bike does not fit Im my car so when it breaks I have to walk it there or find someone with a truck.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.