Customer ReviewsforSegway, Inc.

Ordered accessories from their Kickstarter program over two years ago and never received items. Just constant runaround with their horrid customer service. Asking me for proof when I send them my proof of payment. They will doing anything to confuse you and keep going in circles. I will never support Segway again and will recommend other move on from them as a business.

Worst customer service I have ever experienced. This large company wants me to go get a brand new Segway out of the box fixed on my own dime. All I want is a new one to replace this one and I will send them back the old one but they cant seem to get that together.

2 stars for the pour, sweet soul I spoke to today. I understand human beings have no choice but to work for terribly run organizations sometimes and I believe this may be ****************. Our 17-year-old son had his Ninebot Escooter for 6 weeks when the brake abruptly stopped working. I contacted the company and they told me after I shared all correlating information to our serial number, model and accompanying photos that the part was out of stock and we had no choice but to ship it back to them to repair. We had to provide the box ($41.50 to purchase such a sizable box) and they would cover the postage. Theyve had it since February 6th. They told us it was inspected on February 7th when I called to follow up. Not a word since. I have called in multiple times and spoken to some pleasant people and some very **** people, each with no more power than myself to get the scooter back in my sons hands. Today I held them accountable to the given timeline. The employee, ******, that I spoke to on February 13th went so far as to count out the calendar days with me as I asked him to reasonably set our expectations. Turn around times are standard practice in any job category. He told me I would hear back today and I did not. I asked for a Supervisor or anyone with power to give an actual update on the scooter. No Supervisor available. No place to call for an update. More nothing. I asked if this issue could be escalated and the poor, sweet soul on the line said Id be contacted but couldnt verify how, when, or by who.I just received this follow up email from the aforementioned **** employee:Dear ******,As I explained on the phone last week, your unit was inspected by our service center on 2/7. It will take **** working days for the progress. I will contact the service center and get back to you once I have an update.Best Regards ****** Segway Customer Support I thought ********************** was the top of the line. I just want my money back. Feeling like a fool.

I made the mistake of purchasing a "Segway" scooter (model F30S) - the very first time I had it charged I got barely 7 miles - and it has been barely 7 miles (mostly less)I contacted their "customer support" - they said to try a few things (take handle bar, clean/connect and so on) - no change contacted them back - asked me for a bunch of information - finally said "You did not purchase it from an authorized dealer"Really?I had assumed that Segway will stand behind its product - turns out they do not.Beware - avoid Segways - they are not what they claim.

THEY TAKE YOUR MONEY AND YOU NEVER HEAR FROM THEM AGAIN. I SPENT OVER $2,000.00 ON TWO ITEMS NOT COUNTING SHIPPING. THE FIRST ITEM, I BOUGHT TO FUSE INTO THE SECOND ITEM. WELL, AS IT TURNS OUT, THE SECOND ITEM DOES NOT ACCEPT THE FIRST ITEM. (NINEBOT S *** WITH THE ***** KIT) NO ONE TOLD ME THERE IS NO SOFTWARE FOR THIS MERGER. SO NOW I WILL USE THE ***** KIT AS A WALL ORNAMENT.

I purchased a $650 Segway scooter for my son for Christmas. We have a battery issue in May and I followed the customer service instructions for the warranty claim. Since then they have made me ship back the scooter 3 times, each time it comes back with the exact same issue it left with. I have not had a working scooter for 4 months. I email about my issue almost daily and Segway only responds in the middle of the night and usually the response doesn't even make sense - it seems like customer service might be handled in a country where English is not a familiar language. They tell me to do one thing and then say no never mind actually do this. Since the scooter has gone to ********** and back from ******* 3 times is now has additional damage which they said is due to my use. I would like a replacement scooter or my money back at this point. They will not allow me to speak to a supervisor when I call, just always tell me to ship the scooter to CA again. I recommend no one ever buy a Segway!!! Buyer beware.

Purchased 2 Segway ninebot s self balancing scooters for Christmas 2021. 1. The poor design allows your foot to unlatch the pole that is inserted to lean and guide the direction. Which happened and my partner face planted 2. We used zip ties to use the machines to prevent #1 from happening to my children.3. October, November 2022 the poles where you adjust the height, it has cracked and therefore unsafe AGAIN. I contacted tech support as a year was coming up per manufacture warranty, I was informed not to use the machines and replacement parts would be issued. Several months go by, hear nothing, reach out again and was informed the order was cancelled and it's being issued again. Once again, months go by and still nothing, reached again and same response. Here it is ***** of 2023 and still nothing, I've emailed again and have been told 3x now the order has been cancelled and it's getting put back in. I'm about to reach out to attorney, if these were a a hundred or couple hundred dollars ok...But i Spent OVER $1,000 on each of these.The customer service sucks!!! I want a full refund as I provided the information of proof of purchase and the malfunctioned pictures since I can't seem to get anywhere with emails/phone calls to receive the replacement parts!!!