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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Company continues to contact me regarding debt that is past its statute of limitations and that is not on my credit report. Company is reporting false claims that I have medical debt with no evidence provided.
Business response
07/23/2024
The debts in question are not past the statute of limitations for the state of GA. Statute of limitations is 6 years for written contracts.
We have marked the account as cease and desist per the consumers request. However, the debts are still valid and due.
Thank you,
Mnet Financial LLC.
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I don't know why I am receiving a phone call from these people. I have never received anything from them. It is fraud. They need to stop calling.Business response
07/09/2024
Mnet Financial is collecting a debt on behalf of ****** ******* ****** for services rendered 2/29/24. The consumer's insurance company is holding her responsible for the balance of $****** and she can confirm this with them directly.
We will consider this a direct dispute and validate the debt accordingly.
Thank you,
Mnet Financial LLC.
Initial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
9/8/2023 - 9/30/2023 I ATTEMPTED TO RECIEVE MEDICAL CARE AND THE BUSINESS EXCEPTED MY INSURANCE THEN TOLD ME THEY PUT THE WRONG INSURANCE IN BY ACCIDENT THEN TOLD ME THEY DO NOT EXCEPT MY INSURANCE THEY THEN TOLD ME THAT THEY WILL FIX THE *** AND THAT I WILL NOT BE RESPONSIBLE FOR IT OR ANY *** THEY ALSO STATED THEY WILL NOTE THE ACCOUNT SO THAT I WILL NOT BE CHARGED ANYTHING IT WAS ALSO ON A RECORDED LINE.THEY NOW HAVE FALSELY REPORTED TO CREDITERS THAT I OWE $220.0Business response
03/04/2024
The consumers complaint is towards the original creditor, not Mnet Financial as we are not the company who provided services and billed the claim.
We have marked the consumers account as disputed and are in the process of waiting for the validation documents. We will send follow up correspondence to ******************** within 30 days.
Please note, this account has not been credit reported.
Thank you.
Initial Complaint
01/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a called from this company Mnet Financial that I owe the amount of 300 bucks. This amount was paid in full using my husband ************************** HSN medical card His information is **** ##Business response
01/10/2024
We have received the consumers dispute and will validate the debt accordingly. Validation will be mailed via US Mail.
Initial Complaint
11/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Agency Acct # **********. Client Acct # *******. In August of 2022 I received a phone call from Mnet financial saying I owe $1,714.10 in medical bills for services I received from ************************* Center in Kingwood based on a payment agreement I signed but I allegedly never paid. I explained I had already paid the bill. The caller was rude and condescending. She would not provide me info on how to dispute the debt and wanted to argue with me, so I disconnected the call. I immediately called back to speak to someone else. I explained that the previous person I spoke said I owed a debt and I was disputing it and the reason. She advised that I email any supporting documents to your agency for review, which I did on 8/11/22.I had knee surgery at ******************************************* on 8/24/21. That day I spoke to someone there regarding the billing and their initial estimate of what I owed the facility was $2,570.08. I made an $856.00 payment via my Citi Diamond Preferred Master Card. I then signed an agreement through Surgicares to pay four monthly automatic payments of $428.52 starting on 9/27/22. I never received anything further from Surgicares and no actual automated payments were withdrawn. Instead I received a bill from ********************************** in the amount of $673.56, since my out of pocket amount owed after insurance ended up being lower than the initial estimate I agreed to pay. My Explanation of Benefits (***) from my health insurance provider, ****************** (UHC), showing the amount I owe prior to any payments is $1,529.56. I paid the $673.56 on 10/12/21 on my Discover Card. The $856.00 payment from 8/24/21 combined with the $673.56 payment on 10/12/21 is equal to the amount of $1,529.56 listed on the *** from UHC. I have no other ***s from UHC for Memorial Hermann for this day. This is a billing error due to Memorial *******, but Mnet continues to contact me. I dispute I owe this debt.Business response
12/02/2022
******************************************* notified Mnet Financial on 12/1/22 that this account balance is not owed and the account is now closed and no longer in collections.
We will send a letter to ************** confirming this as well.
Thank you.
Customer response
12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
May 6th, 2022, MNet debited my checking account after they had just debited my checking account May 5th, 2022. I called, emailed and called often for a refund and also a refund of an overdraft fee. I have told them to keep the double payment, it will take care of my last payment to them, but I cannot get a refund of my overdraft fee they caused.Business response
05/27/2022
Mnet Financial has refunded ******************** account the $124.39 that was drafted in error on 5/5/22. Check #****** in the amount of $36.00 was mailed today, 5/27/22. This is to cover the overdraft fee as requested.
Mnet Financial has left messages for **************** to return our calls.
Thank you,
Mnet Financial.
Customer response
05/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I explained to the gentleman helping me that I would be on vacation with my son this week and would not be answering their calls. I also was not waiting for the $124.38 refund, I only wanted to see a credit to my account for $36.00. If the check doesnt come to me, I will file a second complaint. I have been more than patient with this company.
Regards,
*************************
Initial Complaint
01/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a surgery last year and payed up front with the the hospital. A few months after that I began receiving bills from a company claiming to be the hospital I went to but the phone number didnt belong to the hospital and the account number was 5 numbers long. I used the hospitals actual phone number and their website to check my balance but their account numbers are all 13 digits long. I had the representative check by my name and then my social security number and they said nothing came up as due and to ignore the ****. Now several months later I am getting a statement from Mnet financial saying I owe the hospital money and citing the 6 digit account number as mine. I called Mnet to explain what had happened and they told me they had been hired by the hospital and that my insurance hadnt paid. I called the hospital to double check and they said they still didnt have a charge listed for me. Clearly the hospital was paid I dont see how Mnet could legally charge me for this. I want them to send me a letter stating that I dont owe this amount and for them to stop contacting me.Business response
02/11/2022
Mnet Financial has confirmed with the original creditor that this debt is due and owed by the consumer. We will validate the debt according to the ***** via US Mail.
Thank you.
Customer response
02/14/2022
I read the response and it is ridiculous. I request the information of the creditor you are talking too. I have talked to Memorial Hermans actual billing department numerous times and they have told me the account number attached to the debt is invalid AND I owe no money or **** to them. I So send me your creditors information and phone number because it is not Memorial ****** hospital and Im pretty sure the police would like to know as well. This is a clear scam that is very easy to find out.Business response
02/16/2022
Per the original creditor:
We have not received any calls from this patient.
The patient was aware that he had a limited plan that only pays $1000.00 and he was quoted $13,988.00. I compared the dictation to the posting and nothing changed.***********************************, MBA
Business Office Coordinator | *************************************************************************************************************** | *******, ** 77030
Office:************ | Direct: ************ |Fax: ************Debt dispute validation has been mailed to the consumer in accordance with the FDCPA. This debt is valid and we have sent proof that this is valid and still owed.
Thank you.
Initial Complaint
10/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has called me, sent me a letter, saying they are trying to collect a debt that I owe ********************************. SLSC says they are not suppose to be contacting me, they are just suppose to be monitoring their slow pay customers. SLSC advised me to NOT pay them "MNET" and continue paying them "SLSC" I called MNET and they threated me with dinging my credit if I do not pay them.Business response
10/18/2021
Thank you for your contact. We have confirmed with the original creditor, ******************************** that this account was turned over to Mnet Financial for payment monitoring. The account is not subject to credit reporting as the consumer is on a payment plan with the original creditor but they have transferred it to Mnet for monitoring. Should the payment plan default, the account could be eligible for collections but at this time it is not.
At ************************ request, we have ceased communication.
Thank you.
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Contact Information
Customer Complaints Summary
10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.