Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/26/2024 I made a purchase from a ******** advertisement stating the site was PinkBlush Maternity. I spent $33.93. On or about November 23rd I still had not received my package. I reached out to the customer service email available on my emailed receipt. The email was ****************** They stated the package was delivered. I informed it wasnt and they stated they would have the package resent. Again on January ******* I reached out to find out where my package was. They stated again that it was delivered. At that point I requested a full refund otherwise I would file a claim with the BBB and with my bank for fraud. They said they would refund 70%. I informed they I would not pay any amount for a product a did not receive and only 100% refund is acceptable. They stated a full refund would be initiated. Then on February 8 2025, I followed up as I still did not receive a refund. They claimed the refund failed and they would try again.

  Business Response

  Date: 02/17/2025

  Hello *******,

  Thanks so much for reaching out regarding your recent experience. I am sorry to hear this was your experience and can understand how frustrating this may be. After reading your message and reviewing our records, we do not have any purchases associated with your name or email since 2021. Additionally, all PinkBlush order numbers begin with "PB" and contain only seven digits. The order number you referenced (scopoon241027013627650) does not match our order format, indicating that your purchase was not made through PinkBlush.
  We have become aware of third-party websites falsely claiming to sell our products at discounted prices. These websites are not affiliated with PinkBlush in any way, and we do not support their unauthorized use of our images. PinkBlush does not sell products on any website other than ****************************** and ********************************.
  We strongly recommend that you contact your bank to dispute the charge and request a refund.

• Initial Complaint

  Date:12/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two separate orders with this company. That arrived around the same time. They advertise easy returns, so I requested to return order 1. A pair of shorts and part of order 2 which included a little under 200 dollars worth of clothing. They responded with two separate return forms that needed to be included in the return. I put the pair of shorts with tags still on in the return bag with part of order 2. I placed followed all directions putting the clothes in the bag with the return order sheets included and sent it in the mail. When I only received a refund for order 1 shorts and nothing for order 2 which was a little under 200 worth of clothing, I send in an inquiry. They quickly responded saying that since I didnt put each order in a separate bag they are not obligated to refund me. They gave me the cheaper refund and kept the clothes I send back to sell again.

  Business Response

  Date: 12/20/2024

  Hello *****,
  Thank you for reaching out and sharing your feedback. Im sorry to hear about the confusion with your recent return, and I appreciate the opportunity to clarify the situation.
  To confirm, were these issues related to orders ******* and *******?
  From what I understand, you returned the pair of shorts from order ******* along with items from order ******* under the same return RMA?
  As stated on our website, we ask that returns for separate orders be shipped back in separate packages, each with its own return label and RMA. This helps us ensure each item is processed correctly and promptly. When returns are mixed together without the proper labels, our system cant properly recognize the items, which can cause delays and errors in issuing refunds.
  To resolve this, I can make an exception and issue the refund for the three items from order ******* that were not accounted for. Going forward, we kindly ask that future returns be sent separately to avoid similar issues.
  Thank you for your understanding. If you have any further questions or need assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:07/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for maternity clothes on 6/14/24 and my items were shipped on 6/17/24. After placing my order I started receiving emails from perproof regarding my order and tracking information.

  Business Response

  Date: 07/23/2024

  Hello ********,

  Taking a look at the screenshots you provided it does not look like you placed a recent order with us. Our records show the last time you placed an order with our brand was September 30th, 2021. From the screenshots you sent it looks like you placed an order with a company posing as our brand. Recently, we have become aware of third-party websites claiming to sell our products at discounted prices. We want to clarify that these websites are not affiliated with Pink Blush in any way. We do not support their use of PinkBlush images. PinkBlush does not sell products on any website other than www.pinkblushmaternity.com and www.shoppinkblush.com.
  Please be cautious when making purchases and ensure that you are buying directly from our official website.
  
  

  Customer Answer

  Date: 07/23/2024

  if the business has become aware of third party companies claiming to be selling their products and act as that business why have they not taken further action against scammers acting as them and selling their product. I understand their response but since they noted being aware of this issue I feel they should be held responsible.

  Business Response

  Date: 07/23/2024

  Hi ********,

  We are truly sorry to hear about your recent experience with an order placed on a website posing as our brand. We understand how frustrating and disappointing this situation must be for you.
  We want to assure you that we, too, are victims in this situation. These scam websites are fraudulent and designed to deceive customers and harm our reputation. We are actively working with our legal team to have these fraudulent websites taken down to prevent further incidents.
  Upon reviewing the confirmation emails you provided, it is evident that the order was placed through a website that does not belong to us. Unfortunately, as the confirmation emails clearly do not state our official website, we cannot be held responsible for the actions of these fraudulent entities.
  To help protect yourself and others in the future, we recommend verifying the website URL before placing any orders and looking out for any inconsistencies. Our official website is www.pinkblushmaternity.com and www.shoppinkblush.com, and any official communication from us will come from this domain.
  We understand that this situation is difficult, and we deeply regret any inconvenience caused. I advise getting in contact directly with the website you placed the order with.

  Customer Answer

  Date: 07/24/2024

  there has been no response on your actual website regarding any scams, warning people of potential scams associated with your company.

• Initial Complaint

  Date:11/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/22/2023 I placed an order with Pink Blush Maternity for some items, including a dress I planned to wear to my baby shower. I tried the dress on quickly for fit when it arrived, but didn't notice upon quick try-on that Pink Blush had failed to complete sewing on one of the sleeves. On November 4, I went to get dressed for my shower and realized that the dress was not sewn correctly and was sent defective - along the seam that connects the dress body to the sleeve, PinkBlush failed to complete the sewing, and there was a large hole. I had to leave for my shower and had very little time and no other nice dresses to wear, so I was forced to sew the dress myself. While doing so, I texted PinkBlush, providing details, photos, my order number, and asking for a resolution. They responded days later on November 6th that they would not do anything for me since I was outside the 30-day return window and had sewn and worn the dress. I had no other option since I had to leave for my own baby shower and had trusted PinkBlush to send me quality clothing, not torn clothing, so I didn't immediately inspect my items for damage.

  Business Response

  Date: 11/07/2023

  Hello,
  
  Thanks so much for taking the time to leave your feedback in regards to your order. I am sorry to hear you received your item damaged. To confirm based on the photos you sent, this is for the burgundy heather **** fitted dress. I reviewed your correspondence with our rep you spoke with yesterday. 
  
  To address our response time to your text; I wanted to inform you that you sent a text Saturday morning Nov 4th, and we are open Monday through Friday from 7am-5pm PST. Our rep responded to your text first thing Monday morning Nov 6th prior to our business hours. I do apologize if you felt the response time was not quick enough. In regards to the damaged item, initially our rep was unable to accept the item back because it was outside of our policy guidelines. Your order is from Sept, it was worn and altered. It is stated in our return policy that we have a 30 day policy from the date of confirmed delivery and we are unable to accept washed, worn, or altered items. 
  
  I understand you had to alter it to wear it for your baby shower. Our rep you were speaking to did escalate this matter to me and I did inform them that we can accept the item back for a store credit. She did inform you via text Nov 6th at 9:27am PST that the matter was escalated and we can allow a store credit. We have yet to receive a response back from you on whether or not you'd like to move forward with said store credit. 
  
  Your complaint does state that your desired resolution is to either receive a replacement/refund or store credit. We are able to offer a store credit at this time. If you would like to move forward with such please let me know and I would be more than happy to settle this matter. Because the order is already outside of our return policy, this exception is not indefinite. We would be happy to wait for a response until Friday Nov 10th, 2023. Otherwise we will assume that you would not like to move forward with the exception and would not be able to honor it past that date.

  Customer Answer

  Date: 11/07/2023

  Hello,

  My concern with the resolution proposed by your representative is that theyre asking me to pay additional shipping to send you a damaged dress. I already spent $55 dollars for a dress that PinkBlush sent damaged and i had to sew. Im not sure why Id pay additional shipping to send you back a dress that you will not be able to do anything with, because you sent it to me with a significant hole in it.

  The representative also asked if the item had been washed worn or stained - I did have to wear the item as noted and was not sure if this question would alter eligibility for PinkBlush to offer credit and stand behind the quality of their products to make sending me a ripped garment right.

  Please let me know if you can send a paid shipping label or waive the requirement to return the damaged item you sent me. I do not feel that having to pay additional shipping because PinkBlush sent me a poor quality item is a fair resolution. Please let me know if youd accept the above and Id be happy to take store credit and give PinkBlush another try.

  Business Response

  Date: 11/07/2023

  I spoke with the customer via our support channel and emailed them over a prepaid label to send back their item for a store credit. I did inform the customer they have until Nov 10th, 2023 to postmark the return back to us. Customer seems to be fine with this resolution via email.

  Customer Answer

  Date: 11/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** spent a great deal of money on this website over the last year. A few months ago one of their customer care agents was quite rude and I shared feedback with a supervisor about it. My right as a customer. Now I am unable to place an order with them. Every time I try (six separate times now over the course of two months), its immediately cancelled. When I contact customer service for an explanation or solution, they say they have no answers and will reach out, then they never do. I have rewards points on this website that Im unable to use if I cannot place an order with them. I believe this is discrimination for voicing my negative experience with one of their employees. Its a horrible way to treat a customer and I know Im not alone. It must be illegal to discriminate against who may and may not spend money on products youre selling. Or at least it must be false advertising and bad business to prevent a customer from using rewards points theyve earned based on money theyve spent. Either way, this is unacceptable and Ive not been given any explanation, assistance or solution since it first began happening well over a month ago.

  Business Response

  Date: 10/27/2023

  Hello ****,
  
  My name is ******* and I am the Director of **************** with Pink Blush. I have thoroughly looked through all communication you have had with our company dating back to the beginning of June 2023 and was unable to locate any interactions between you and any of our reps being less than pleasant.
  We take pride in providing exceptional customer service. Not only that, we very much value any feedback, whether positive or negative, that we receive from our customers.
  
  It not only allows us to continue to grow as a small family owned business, but also allows us to provide better quality service to our customers in the future. I am so sorry to hear you feel as though you are unable to place an order with us due to you providing feedback.
  
   We would absolutely never discriminate against our customers for their opinions on their orders and take pride in reaching out to every single customer who feels they have had a less than satisfactory experience with their orders to try to rectify and better their experience.
  
  Looking at your order history I do see that you have had numerous issues with your orders in regards to defects, damages and not being happy with the items you've purchased. I see that we have reached out to you on numerous occasions since June of 2023 regarding your feedback and allowed numerous exceptions for store credits, refunds etc. Some of these exceptions you did not want to send back the product and we still allowed the exception.
  
  I am not sure where during those interactions you felt we were being rude. If you have any record of that and can send a screenshot in case I may have overlooked anything, I'd be more than happy to review further.
  
  In regards to your rewards, I see that you currently only have 500. Rewards can only be redeemed in increments of ****. And a $5 reward. If you would like, I'd be more than happy to reimburse this $5 reward back to your original form of payment from one of your orders. 

  Customer Answer

  Date: 10/27/2023

  I have not returned an excessive amount of items. I have purchased an excessive amount of items, *** only returned items that didnt work for me within the parameters of their return policy. Two exceptions have been made over the course of a year and HUNDREDS of dollars worth of merchandise purchased (and KEPT).
  
  ******* confessed that their system blocked my ability to shop and use my rewards points (which was a balance greater than 500 before I redeemed points to use on one of the orders they cancelled) but customer service claimed to have no answers. Where in their return policy does it state returning items will suspend a customers purchasing ability? Ive been a loyal customer, and I have not made more returns than the average online consumer who cannot see or try on items before buying. Does PinkBlush routinely punish your customers for returning items that dont fit or meet their expectations? The returns that I have made have been because items didnt fit, or didnt meet my quality expectations. I literally ordered two of the same romper because one arrived with one leg three inches shorter than the other leg. Thats poor quality control, not excessive returns. As a consumer, I have a right to return products that dont work for me. While I appreciate finally receiving an explanation, this companys conduct is completely unacceptable and in direct discord with the return policy stated on their website. Its suspicious and dishonest that they knowingly suspended my ability to purchase and use rewards I had earned but only admitted it after this compliant had been filed. Other buyers beware! This is not the small family owned business with great customer service that they claim to be, its a dishonest brand with no moral commitment to their customers and a sincere lack of both quality control and integrity. 

• Initial Complaint

  Date:08/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second item I have ordered from this company. I always read the reviews to order my size. The first order was a success this order was not it was completely too small. The representative said this dress was final sale and wasnt willing to offer not even store credit. The dress is way too small & isnt wearable. The reviews gave wrong information. Please help me get a refund! Order #PB-3540954

  Business Response

  Date: 08/02/2023

  We have a recorded phone call from August 1st, 2023 at approximately 8:36am PST that lasted 2 minutes and 55 seconds. The customer called wanting to do a return for her first order she placed with us, upon us informing her that that order is outside of our return policy she then asks to return her second order placed on July 21st, 2023. Upon us pulling up her order we informed her that her item from her second order is final sale and cannot be returned or exchanged.
  She then ******* us that there is a stitching defect with the dress and she is embarrassed to wear it. Our rep who was assisting her then asks if she is able to send photos of the defect and we would be happy to assist further. The customer then says no she doesnt have to prove anything and threatens to contact BBB.
  Our rep then ******* her that we require photos of defects so that we are able to assist further, being that we are an online store. Our rep gives her another option instead of sending photos and states that we can just send her a prepaid label to send the dress back and it will be examined by our returns department upon arrival for the defect. If there is a defect we would be more than happy to issue a refund back to the customers original form of payment despite the item being final sale.
  The customer then asks if there is no defect will the dress be sent back to her. Our rep ******* her that if there is no defect then we would instead issue a store credit, being as the item is final sale and cannot be returned or exchanged. The customer then says "That's ok I will contact BBB."
  We offered the customer a solution to her issue and even offered a full refund if her item is defective. She refused. If you would like me to send over the recorded phone call please let me know and I would be more than happy to do so.

  Customer Answer

  Date: 08/02/2023

  yes, when I tried it on the stitching looked like it was not correct. It is embarrassing to wear because the dress doesnt look proper when wearing it. The representative said I could send it in but if they inspected it and seen there was no stitching issues I would not get a refund. Not once did I feel confident that this issues was going to be completely resolved. I just want to send in the dress back and get a refund or store credit. 

  Business Response

  Date: 08/03/2023

  During the recorded phone call on August 1st, 2023 our rep offered a full refund if in fact the item was defective. She did ask for a photo of the defect and you immediately declined threatening to contact BBB. With us being an online store we would need a photo if an item is damaged or defective. When you declined and threatened to contact BBB our rep then let you know that she would not only send you a prepaid label, which we do not cover return shipping on final sale items and also charge a $5 label fee, which she was waiving. But we offered to inspect the item upon arrival to not further inconvenience you by asking to send a photo of the defect. And we would then honor the refund if it was defective. You declined.
  Please keep in mind your item you ordered is a final sale item and cannot be returned or exchanged. We are not obligated to honor a return or refund of the item due to it being final sale, if there are no defects to it. In your initial complaint with BBB you did not mention once that your item was received defective, but instead stated it was too small. Which was never mentioned in the recorded phone call.
  If the garment was not received in damaged or defective condition and you are not willing to send a photo showing a defect of the stitching mentioned in the phone call, or do not want us to examine the item upon arrival to determine if it is in fact defective, then at this time we are declining a return for any sort of credit.

  Customer Answer

  Date: 08/11/2023

  Worst company I have ever ordered from. I am not satisfied. **************** is simple take care of the customer.