Business ProfileforUsed Eye Equipment Inc

Purchase of fully refurbished Lumenis Duet Yag/SLT laser with 1 year warranty on 12-12-22 from *********************/Used eye Equipment, *** for $28,000.00. We did not receive the laser until 4-27-23 and installed by ****. The laser stopped working on 6-8-23 after only a few laser treatments were done. **** sent **** back on 6-8-23. He was unable to repair the machine and said it just needed fuses. He came back on 6-19-23, still unsuccessful on repairing the machine. **** returned again on June 19 and July 13 still with no resolution stating more parts were needed. 7-20-23 a different repair person, Javan, was sent. He seemed to know more about the machine, took it apart in more detail than **** did. He spent several hours trying to get it to work. He stated he needed a special cable and would be in contact with **** to order it. **** did not order the cable until almost 1 month later on 8-15-23. ***** returned on 8-18-23 with the cable and tried to repair the laser and was not successful. Stated that he now needed a programming cable and talked with ******* (the company who makes the laser) who could overnight it but he needed **** to order it and he could have it on August 22, 2023 and he could return on 8-23-23 to work on the machine again. I was in contact with ***** almost daily until the end of August who kept telling me "**** is working on it." Not sure what **** was working on when the part could have been shipped overnight on 8-22-23 and repaired on 8-23-23. At this point we brought in a different company for a second opinion as we have been unable to treat patients for almost 9 months. They came in, opened up the laser to find that it had not been refurbished at all, wires were rerouted, parts had been soldered in appropriately, parts were missing and it was dangerous. They were able to get the necessary parts and fix and calibrate the machine to Lumenis standards. **** had not sold us a refurbished machine at all for which we paid for.