![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Complaintsfor1 Choice Carpet Cleaning
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Couch cleaning service filled our home with carbon monoxide during service. Our CO detectors proceeded to alarm for over 30 minutes after technician left. After emergency responders were dispatched and worked to clear our house of carbon monoxide, owner **** refused to apologize or accept responsibility. He then proceeded to call me a "prick" and my wife a "bitch" and yelled "take me to court" before hanging up on us. Reprehensible owner putting his customers at physical risk without accepting any responsibility.Business response
09/15/2023
I did recieve a phone call from this clients wife. I was trying to talk to her about this insodent with a minor issue. While i was in mid sentance this husband. i believe he told me his name was *****. He apparently grabbed the phone from her and started getting very vulgar. Throwing many F bombs. I did tell him to stop talking to me like that. He Persisted to use very vulgar language. What said. And I quote(I will not stand for some ***** talking to me that way) End quote. And then i hung up on him.
And with his accusation of calling his wife a b**** thats an absolute LIE. I at no time used vulgarity at either of them. except the word *****. and i would use it again in the same situation
they had a very minor issue at there home. Any carpet cleaning company may have gone through the same thing.
a refund of any kind is unwaranted and will not happen
Next time try to be nice. it will go a lot farther with people
Customer response
09/16/2023
This small business owner's refusal to accept the danger of this situation and his culpability is possibly more frightening than his lack of accountability or empathy. The statement of facts here is that this business exposed our home to potentially fatal levels of carbon monoxide, resulting in the need for emergency services to be dispatched. This is not a statement of conjecture or hyperbole - I have CO level readings with timestamps showing 38 minutes above "emergency level" carbon monoxide within our small home which was confirmed by the fire department upon arrival. Further, owner's own technician was exposed not once but at a second appointment before ours today by his own admission, further demonstrating the careless risk this business owner is comfortable exposing his own customers and employees to. After my wife tried to explain this risk, he reduced her to tears with her words, at which point she handed the phone to me unable to speak. I used one vulgarity, referring to the carbon monoxide as "f***ing poison" at which point small business owner verbally assaulted and insulted me. At no point did this business offer anything remotely close to an apology, belittling our situation and even trying to reduce it by calling it "minor" in the response above. Business owner's callousness and careless attitude not only puts the community at risk but his own employees. Refusal to accept responsibility and show any empathy is beyond reproach. I do not accept whatever sorry explanation was provided and expect a full written apology and actions to demonstrate remorse and even a sliver of desire to make us feel like human beings. Simply unacceptable behavior.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.