Business ProfileforDisneyland

We stayed at the Disneyland hotel for 2 nights and my daughter was bitten all over her torso (18+ bites) and legs and my husband was bitten on his legs by an insect. I called the front desk to let them know as soon as we saw all the bite marks and we were told the housekeeping and horticulture staff would investigate the situation. We were never updated. I later followed up and called at 3 pm to find out what the status of the investigation was. I want to know what bit my daughter and if the hotel has bed bugs before we return home incase our belongings are infested. I spoke to ******* (supervisor) who claimed to have no information and told me she did not know who I spoke to when I called earlier that morning. I asked her to clarify her statement because i know records must be kept of who placed the order for the horticulture team to check the room. She again repeated that she had no record of the call or who I spoke to earlier in the day. I then asked her to transfer me to another supervisor because it is not possible to not have a record in the system of who placed notes of a situation that warranted a call to the horticulture team. I was transferred to a supervisor named *** who told me that ******* lied to me and she did, in fact, have the names of the employees I spoke to earlier that morning but she was not able to disclose those names to me... which is a very different situation than not knowing who I spoke to. I was blatantly lied to. *** then proceeded to tell me that I needed to contact the claims department since I am no longer a hotel guest (I checked out that morning). She asked me what I wanted to accomplish and I explained that I want to know what bit my daughter so many times. I offered to have the team look at my daughters torso when we were still physically in property and in the room but the hotel declined to look at her bite marks. I'm extremely frustrated at how this entire situation was mishandled! WHAT INSECT BIT MY CHILD 18 TIMES?