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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Had a diagnostic performed at 1 hour and was charged 334. Scheduled repair but was found could only diagnose and was a one hour job same as first diagnostic but was charged $706 like the full repair had been done but was not able to due to further diagnostic. Looking for the credit from the original repair amount that ended up only being a 1 hour diagnostic check.Business response
09/13/2023
Issue was resolved directly with the customer and he advised the complaint would be removed from BBB
From: *********************** <***********************>
Sent: Thursday, September 7, 2023 10:01 AM
To: ***********************************************
Subject: Re: 189028R - Dairy Queen ***********
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Thank you! I will retract and cancel the BBB claim sorry but the last company I used did something very terrible to me but yes that's great we can set up final repair I will be out of town next week so will have to be the following week thanks again!
Sent from my ******** ******* Galaxy smartphone
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.