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ComplaintsforAngels Baseball
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased spring training tickets for multiple games after *** players signed a contract to play baseball and resolve issues due to contract negotiations. These were purchased after players and *** came to an agreement. Now my tickets have been canceled, new games issued and prices have tripled since purchasing my tickets. This is abusive fraud! Classic bait and switch. The angels and *** are responsible for ticket validation especially since purchased through ***.com/angles. My game tickets need to be honored for the price purchased and additional reciprocation dealing with this issue that was no do'ing of my own. This is 100% fraud! You cant charge someone a price for a game, repackage it, re-sell it at a higher rate and then make the consumer deal with everything. Unacceptable. Sports are already in a tight spot with fans leaving in droves, due to miss management, strikes, political stances etc. Now fraud added to the mix. Unacceptable. This needs to be addressed immediately!Business response
03/21/2022
BBB,
We will be reaching out to this customer directly to respond to his ticketing concerns, and inquire about how we can help with a future game.
Thank you!
-*************************
Initial Complaint
08/31/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On Saturday August 28th i attended a ****** Vs angels game at Angels Stadium. For the length of the season I have wanted to purchase a red jersey with the lettering RALLY ***** on the back name with the number 02 for the year the angels won the world series. The team store employee handling the jerseys played with the idea i could either have a size 60 authentic or a 3XL replica to have RALLY ***** (as i dye my ***** red for ***** games). They did not have either size available and told me that they would restock and the next ***** game my jersey size would be available. On august 30th, I took my receipt printed for the custom jersey to be made on Monday Vs the ******** Again, they did not have the jersey size. A woman got on the phone and physically called the warehouse downstairs and very loudly asked them to go to the BIG and TALL section, and yet there was nothing. I was told we never had these jerseys in stock, Its pathetic that any other stadium can fulfil their customers needsBusiness response
09/01/2021
From our Merchandise Department:
From: ********************* <******************>
Sent: Wednesday, September 1, 2021 10:26 AM
To: ************************** <****************************************************>;
Subject: Re: You have a new message from the BBB complaint #********.
Spoke to him yesterday morning and the below resolution has already been made.
Ordered a size 60 Authentic red because thats what he prefers over the replica- this will arrive in 2 weeks
Apologized for the bad terminology used when referencing the larger sizes
Will create customer service practices in order to address how we classify Big & Tall category
He was happy with the resolution after I spoke with him yesterday
Thanks,ultimately we had the sizes he wanted just not in the color he wanted.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.