ComplaintsforA Lux Carpentry
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A-Lux was hired to provide kitchen cabinets. A timeline was agreed upon and verbally committed that the entire project would be done by May 1st, 2024. I was to pay this vendor upon completion of milestones, one of which was $5500 once cabinets were stained and installed. In good faith, I paid this amount but the cabinets were not fully installed and what was installed was done incorrectly. I brought this to the owners attention, and it still hasnt been taken care of. He is dishonest in his dealings and does not follow through with his promises. I was 9 months pregnant and took advantage of my not being able to stand over his shoulder on April 27th when he stated he completed the install. Ive been home with a newborn and unable to have a fully functioning kitchen because of his dishonesty and lack of follow through.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.