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ComplaintsforAtlas International
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have a pic of the email from Atlas stating the part I ordered was available, then they sent me. Completely wrong part and emailed that this was the only part they had. To send customers whatever they had and not the correct part is horrible business. I have called at least 10 times and emailed wanting a full refund and talk to their supervisor and I have not gotten either a call or return label. This business is sketchy and unhelpful and my husband and I are so upset. Our contractor said this business had the part for our whirlpool and Atlas/***** has been more than unhelpful!Initial Complaint
10/22/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I ordered a new ********* range vent hood from Atlas International. The vent hood seems to work great, but not all of the parts arrived with the vent. I contacted customer service about the missing screws. I've sent them my receipt, model number, pictures of the missing screws from the installation manual, and the location of the vent hood. My HAVC tech mounted the hood and required two people to drop the fan back out of the ceiling. So far, they have refused to send the missing screws even though they are the original manufacturer. This has been going on for three weeks. All I want are the missing screws to finish this job.Initial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
A delivery that was supposed to occur on July 11, 2022 was delayed by Atlas due to moving warehouse locations. I was told a delay of 1 - 2 weeks. I have called numerous times and each time have been told 1 - 2 weeks. Today, August 5, 2022 was told 1 - 2 weeks and the person on the phone said he would call the warehouse and email me their response about expediting my request and it did not happen.
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Contact Information
P.O. Box 25047
Anaheim, CA 92825
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.