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Find a Location

ATI Restoration LLC has 86 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforATI Restoration LLC

    Disaster Cleanup
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.98/5stars

    Average of 65 Customer Reviews

    Customer Complaints

    43 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/18/2020

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers disaster restoration as well as environmental and reconstruction services. Including: restoration, environmental remediation, and reconstruction, emergency response due to water/fire/smoke damage; asbestos/lead/mold mitigation; biohazard decontamination; demolition

    Business Details

    This is a multi-location business.

    Find a Location

    ATI Restoration LLC has 86 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3360 E La Palma Ave, Anaheim, CA 92806-2814
      Years in Business:
      35
      Business Started:
      5/5/1989
      Business Incorporated:
      5/5/1989
      Accredited Since:
      8/18/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      • ATI holds licenses across the U.S. - following are licenses in the state of Arizona. Additional license information is found at https://atirestoration.com/business-licenses/

        - Arizona Certification of Good Standing: ACC file number: 23152223
        - Contractors License No: ROC 120623: Class KO, General Dual
        - Contractors License No: ROC 120624: Class CR-5, Specialty Dual
        - Contractors License No: ROC 228730: Class KB-1, General Dual, Dual Building Contractor
        - Contractors License No: ROC 253669: Class CR-61, Specialty Dual, Carpentry, Remodeling and Repairs
        - Contractors License No: ROC 266759: Class CR-42, Specialty Dual, Roofing
        - Contractors License No: ROC 277729: Class CR-8, Specialty Dual, Floor Covering

         

         

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Venturi
      • Venturi Restoration
      • American Technologies Inc
      • ATI
      Business Management
      • Mr. Gary P Moore, Chairman of the Board and Founder
      • Ms. Kristen Butler, Customer Service Manager
      • Mr. Ryan Moore, President
      • Mr. Scott Moore, Executive Vice President
      • Mr. Jeffrey W Moore, President
      • Mr. Vince Patane, Regional Vice President - East
      • Ms. Julia Rice, Director of Communications
      • Mr. David Carpenter, CEO
      Contact Information

      Principal

      • Mr. Gary P Moore, Chairman of the Board and Founder
      • Mr. Ryan Moore, President
      • Mr. Scott Moore, Executive Vice President
      • Mr. Jeffrey W Moore, President

      Customer Contact

      • Ms. Kristen Butler, Customer Service Manager
      • Ms. Julia Rice, Director of Communications
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      43 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      My family and I had a house fire on 01/29/24. Our insurance company recommended ATI Restoration to do the clean up and repairs. Because it was recommended by our insurance we choose them. We are in May 2024 and repairs have not started. The contractor got paid by the insurance company a month prior to submitting permits to the city. When they did submit permits everything was wrong. There were issues and they had to be sent back to the architect to be redone. We were told by fhe contractor he received the revised copies and would submit it to the city early this week (2nd week in May) and they have not. We even offered to pick them up and drop them off since the last time the contractor said he was waiting on his runner to pick them up. Both owners are 72 year old. One is disabled (blind being one of many disability). There has been a lack of communication between the contractor and us. Our housing will be exhausted June 11th and we cannot afford to rent anywhere. We dont know where to go. We worked hard to pay off our home and cannot afford to move anywhere. We need help getting the contractor to get things done in a timely manner. There has been false promises from the beginning with no result. I appreciate your time. The contractor got paid in full by the insurance company.***************************
      Read More

      Customer Reviews

      65 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shelley H

      1 star

      07/17/2024

      This is not a company I would recommend I read through all the reviews after the fact never should have hired them . A 5-day job took a year with delays, redos, this company is definitely a nightmare to work with. I was lied to from day 1.

      ATI Restoration LLC Response

      07/18/2024

      Good ************************,Thank you for your review. We're sorry to hear that your recent visit wasn't up to your expectations as it appears communication was a concern. At ATI Restoration, we are dedicated to disaster recovery with compassion, striving for a positive journey to restore normalcy for you. We would greatly appreciate the opportunity to discuss this matter further and find a way to restore your confidence in our services. Thank you for sharing your experience with us - it's important to us.Respectfully,

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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