Business ProfileforFresh n' Lean

We have been subscribing to ***************************** meals for a while and like their meals, however, their programmers and customer service are so ineffective and untrained, that we will probably stop using the company. It takes an extremely long time to reach anyone, and then you just get a lot of "I'm sorry" and repeated assertions that you made a mistake and there is nothing they can do about it.Emails to customer service get no response at all, and one to the owner and CEO was blocked. I guess she doesn't want to know what her customers think.Twice in a row now, I have chosen the meals on their website and got confirmation, only to have one to two meals that I specifically did not want chosen for me instead. Bad enough to receive food my husband dislikes, but to be also told that I basically do not know what I am doing is adding insult to injury.I just got off the phone with yet a second customer "service" person who proceeded to repeatedly tell me (as did the one on the former exact same scenario) that I did not choose the meals and place the order I did (and have proof of), so I (was, or will be) sent a Chef selection. I emailed them about my previous experience with proof that I did order the correct meals, and that they acknowledged it (both on their website and in the packing slip) but I never received a response.This one also asserted that even though the order is only due to ship a week from now, and even though the email I received a few hours ago informed me that I could contact them for changes, and they will try to accommodate me, there was nothing she could do about it except cancel the whole order, nor was there a supervisor or anyone else available. The main purpose of using such a service, is to make life easier, not more complicated and aggravating.