![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforOne Stop Mobility
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing you requesting help for an issue *** been unable to resolve on my own despite multiple emails and phone calls. This is in regards to the One Stop Mobility store located in ******* **********. In early August 2022 I called them and reserved 2 Electric scooters for the day of October 12, 2022. This is because both my sister and I were visiting ********** and each of us are considered disabled and cannot walk more than 15 minutes at a time. I was sent an email confirmation approximately two weeks after, containing rental agreements for each scooter. One scooter was reserved for myself on October 12, 2022 for pick up for one day only, the second scooter was reserved for my sister, *****************************, also on October 12, 2022 for pick up for one day only. At the time I called to rent the scooters I provided them my **** number to secure the reservation and for payment. We signed each agreement electronically and submitted it back to One Stop Mobility. My credit card had already been charged $73.57 for each scooter. Attached below is a copy of each signed rental agreement. On October 10, 2022 I called and spoke with a live representative named *****, telling him I needed to cancel both scooters because I had Covid and would not be going to ********** and will be isolating in my hotel room. Per the rental agreement this was more than adequate time to cancel. ***** informed me that there was no refund available because I had to declined the cancellation policy fee. I then read to him directly from their own rental agreement that I was entitled to refund of my payment for each minus their $45 cancellation fee for each. He told me he cannot authorize that and would have to escalate to his superior. He then told me his superior would call me the next day. It is now nine days later and no one has called me and I have yet to receive any sort of refund. I have emailed them two times and I have left three voicemails With no reply and with no refund.Initial Complaint
01/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
One Stop Mobility has had my $161.72 (11-1-21) for almost two months now. After talking to four people over the months, they say soothing words and apologize but then do not return the money. The reason I initially canceled (I did have the cancellation insurance they offer) is that they cannot drop off and pick up the scooter unless you hang out in the hotel lobby during their limited window! They forgot to mention that. I found Scooter Bug was $118 and dropped off before you arrive and pick up after you leave so I was able to step from my car directly into the scooter! So comforting. One Stop Mobility is very unprofessional bordering on fraud, in my mind. How can they stay in business? I guess the tourist trade.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.