ComplaintsforSanchez Custom Painting
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Complaint Details
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Initial Complaint
11/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ralph Sanchez signed a contract to paint 4 bedrooms and 2 bathrooms for $3450.00. This includes all woodwork, doors and frame casings in all areas and hallway. It took 7 days to finish. His work turned out horrible and disgusting. Parts of the walls were not painted, paint was on the new shower tiles and grout, ceiling lines were peeling and chipping, parts of the cabinets were not painted, door hinges were damaged, air vent grill was damaged and also painted over, paint all over the new floor tiles. A very unprofessional job! Our contractor had 2 guys cleaning after his mess, they did their beat but not everything was fixed. We had to hire and pay another painter to fix the mess. The door hinges he damaged were not replaced, it is still a reminder of his poorly done job. He was a referral from someone we knew. My husband sent him an email asking for some of the money back due to the lack of care and and also because he has not painted the master bedroom closet doors (due to a delay in delivery) which was included in the contract. The email also included pictures of his sloppy work. He did not response to the email. He told the friend that referred him he was going to call my husband but we never received a call. This experience is very disappointing. We don't want him back in our house!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.