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ComplaintsforWood Ranch Barbecue and Grill Inc
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Complaint Details
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Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Wood ranch for my 51st birthday (4/16/22) and I was not treated well.*We are upscale people.*We were well dressed and classy.*I wore a rose-gold ****** and a birthday sash to signify why we were dining out.*We called before going and were told we did not need a reservation for a party of five.* We were told to expect a 20-25-minute wait. We waited 35 minutes.*No one asked what type of seating we would prefer; ie...Regular table, booth, outdoor, indoor, dark, near waiter's door, chair in the aisle, etc.*No one explained to us that if you have five people you can expect haphazard dining, either.* We were taken to seating in the very back, in the dark, next to the waiter's door, with a chair at our supposed table in the walkway/aisle.*As we looked around we noticed four different areas that were large enough to seat five, slim people.* We asked the waitress if we could sit in one of the other available areas that were closer to the front, away from the waiter's door, in well-lit areas, and did not have a chair in the walkway/aisle. *We were denied desired seating.* They asked us if we wanted to leave. I frowned. we were informed the wait would be even longer. The information was shared very discouragingly. In essence, we were encouraged to go elsewhere.*We went to the front, the work crew huddled together and whispered and they looked at us. I found this behavior disrespectful and rude.* We sat OURSELVES, in the bar area. *Other tables around us were seated and served before us though arriving after us.* Our food quality and the taste were mediocre, though extremely expensive in price. The ************* tastes like kraft.* The bartender's drinks were great. *The bar waitress was swamped and slow, but kind and friendly. She expected negative residue from our initial encounters with the staff. We treated her well.*I wouldn't recommend Wood Ranch in Corona to anyone.* They treat minorities poorly. Expensive food should taste great, not meh.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.