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ComplaintsforLolita’s Fashion G-24
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This happened 12/6/23 around 5:30-6-15. I walked in to this boutique asking for a certain dress color because I need it for a wedding. The lady sells me on a dress claiming it was sage green the color that I had asked for. I leave the store within minutes I send a picture to the bride and she lets me know that that is not the right color. I go back and the lady claims that it is even though the dress is clearly not the correct color. She offered to exchange it but I looked all around the store and at her books and she had nothing the color that I needed. I ask her if she could please refund me my money mind you this all happened within minutes and I paid cash. The lady claims that sales are final and refuses to give me my money back. I ask to speak to the owner since she claims to be the manager. She refuses to give me the owners number saying that only she can relay messages to HIM. We insist that we wont be leaving until we get to talk to the owner and she said ok let me see if I can go get him. She comes back with a lady named ***** and ***** claims to be the owner even though the other lady said multiple times that the owner was a man. We explained to her the situation and that this only happened 20 minutes and we paid cash. She refuses to refund us and blames us for not asking before hand if its final sale and for buying the dress and not checking the color when clearly I trusted her professional option . She pointed at a sign that was completely faded and all the way at the bottom of the counter not even on a childrens eye level. Over all both of their customer service was horrible and we were forced to leave with a little non official store credit we didnt even leave with a dress. I feel like I was robbed out of $140. And now I have to go waste more money on a new dress. I just want help getting my money back I dont have the money to be buying two very expensive dresses especially after I was trusting her professional option.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.