ComplaintsforLiberty Document Processing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In Feb of 2020 I entered into a contract so I thought which would pay off my student loans. Yet my loan balance never decreased.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This Company is scamming a lot of people, they took advantage of the people, don't signup to this student loan debt the money we are paying is just for their own benefits! your debt will now gonna pay! there is a lot interest and this is located at *********** not in ***, their managers is at *************** and her name is ***************************Business response
03/21/2024
Ms ************************* is a fake consumer, that information that was submitted to the BBB is fraudulent, The BBB needs to do proper investigation when allowing consumers submitt false reviews/complaints. We have taken legal action
*************************
Address:
*******************************************************************
Daytime Phone:
************Initial Complaint
11/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was told, that I would be given a settlement of my school loans, and they would be paid off once I paid. It was ****** a month for the first 12 months then ***** a month for ******************************************************* full.Business response
11/16/2023
*******************, can reach out to customer service and they can access her filem ******************* has ever called in to ask and questions or reachout about concerns, The BBB allows cosumers to put false incorrect reviews/complaints, before the business has an opportunity to resolve the matter with the consumerInitial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company lied and said they spoke with my loan servicer,****** which that hadn't I paid them for over a year and ****** was my case rep,they are scamming people out of money I thought they were putting the money twords my student loan owing,but not one dollar. ****** told me they don't even deal with third party. I need a refund asap,you guys have blocked my number when I began to ask questions and told me I would never get my money back! I have emails and phone numbers stating billing.Business response
10/27/2023
Back on Sept 8, 2022 *************** find a complaint, we have already addresses the issue and we have explained to *************** what services have been completed several times in the past few years, If *************** wants to address those concerns she can reach customer service.
*************** signed up on November 19, 2020 and was on a standard repayment program with lender
Customer Service spoke to *************** on 03/12/2021 and answered all questions again she called on 03/31/2021 wanting everything to be explained to her, concerns have been addressed
*************** reach out again on 06/7/2021 with the same questions we have answered beforehand
Again she reach out on 08/26/2022 we tried to reach out got no answer
Back on 09/2/2022 she reached out to customer service with questions and requested to cancel, we did issue a email stating a decision
The program has been explained to *************** several times and during those conversations she seemed to answer
Initial Complaint
12/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company was collecting money from me for all of last yr in the amount of ****** every month to consolidation my student loans and this never happened! They were a scam!Business response
12/12/2022
******************************* please review your documents because we are not the company that is on your billing, The proof you sent from your banking states Liberty Document Support and that is not the us. Please remove and not sure why the BBB would allow a consumer to place a false complaint/review under the wrong company please reach out to Liberty Document Support at ************ that is the information on the document you sent over, Thank youCustomer response
12/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
08/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Keep receiving unsolicited calls from Liberty Document Processing (6 or more calls a day). Ive asked multiple times to be removed from list. Also have found multiple scam reports online about them. Ive blocked their numbers but their auto dialed keeps producing new number to call me from. Numbers all start with 657 area code .. some example numbers : *****************, ***************** and countless othersBusiness response
09/08/2022
We apologize, you do not seem to be the in system and you reached out before but you are no longer in the system .Initial Complaint
02/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was offered a loan consolidation for $300 a month towards my graduate and undergraduate loans. I received an email from fafsa saying I was scammed.Business response
02/09/2022
************************** us why here... Ms ********* after look into all our records we can't find you as any of our existing clients or any call registered for you. We deeply sorry if you have this experience with any other company with a similar name. But we think is a misunderstanding. If you are sure we were the company that offered you such a kind of program, please provide us with all the information and gives a call to our customer service number we are happy to assit you.Customer response
02/10/2022
Here are the emails from ****** and Liberty. I have further records as well. It was reported to me through my original loan company that there was a fraudulent attempt to consolidate my loans with you.Business response
02/14/2022
That's a copy of PSLF form, Ms ******** is not providing a real proof that the email came from one of our representatives, it is only a PSLF form wich any company that does student loan application might have. Please send us a clear copy of one of correspondents where you can verify that our company is the one who did that "fraudulent" action. Because your name and your phone is not appearing in our records as a client and second your proof it is a simple screen shot of one empty from. Please BBB consider this and close the case for not have any real basis.
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Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.