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ComplaintsforKendon Industries
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Complaint Details
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Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently purchase a new motorcycle trailer from this company, and received it from a freight shipper. The trailer must be titled in my state of residence, and this requires the title be signed and notarized by the seller. Kendon did send a manufacturers certificate of origin as well as a notarized ********** acknowledgement. I attempted to use these documents to register the vehicle, and was informed that the *********************, where I live, will not accept this form. I contacted Kendon and spoke to the manager. I explained that I needed them to sign and notarize the Certificate of Origin itself. She refused to do so, and bluntly stated that this is how ********** does things. I informed her that I would need to return the trailer if the company refused to provide the necessary documentation. She further stated that any such return would be subject to a 20% restocking fee. I request the company provide the correct required documentation, or provide a full refund for the unit. This could be as simple as signing and notarizing the ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.