Business ProfileforForever Redwood

We ordered a pavillion 7/11/23 and paid $17,900 upfront + $1093.68 for 6 week shipping. The 6 weeks were to begin once we approved drawings. The process was slow but we signed off on drawings 9/7. 9/27, 20 days later, they emailed we must choose a new stain due to issues with the one we chose (we did so 9/2). 9/24 we received an email our project was in the cutting room. On 11/15 we received an email our order was complete. 12/27 they attempted to deliver (unbeknownst to us) and we were out of town. They wanted us to schedule a delivery date but we were unable to because at that point, our ground was frozen and full of snow, they wanted a crew to unload and our installation company was not working in the winter nor could it be reasonably installed. We have no storage space and they materials could not be left outside. Based on the timelines given and what we paid for, we expected delivery late October/early November. We would not have ordered a pavilion to be delivered in winter. They did not live up to shipping timelines (14 weeks not 6). They took materials back to be re-delivered come spring. We asked if they could install. We were told yes late May. We agreed and paid $7700 up front. As end of May approached we asked for an estimated date many times with no response. Finally we got a text from the installer. He said he would be there Memorial Day. We changed our plans to accommodate . He showed up expecting materials to be there (we thought he had them). They were never sent to us. We proceeded to email and call no less then 10 times with zero response as to where our materials were. We finally received en email saying they spoke with the *** and the materials would be picked up from them 6/5/24, to expect a tracking number 6/5 or 6/6. Those dates came and went and again we are receiving no response to our inquiries. We are left wondering will we every get this? When? I have much email documentation to support timelines and payment.