ComplaintsforXtreme Healthy Lifestyles
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Invoices were sent to *** on 1/11/2021 and 2/22/2021, totaling $725, for testing work completed by ****************** on submitted *** products. ***********************, owner, appeared cooperative but soon became unresponsive. We sent monthly emails asking for payment remittance, after the 15 net day due date. In September, *********************** responded, claiming he had never seen the invoices and would send payment. When no payment was received, we sent multiple certified mailers, of which we have signed receipts that they were received by ******************. The invoices are currently 374 and 322 days overdue, respectively. There has been no contact from ****************** or any other member of the *** team. We continue to send monthly remittance reminders.Business response
01/21/2022
I have been going through 3 rd stage cancer treatments
I am mailing the check and it will be paid in full
Thanks
***********************
Customer response
01/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. We have received the pictured payment from XHL. I would like to note that the client has only paid one of the two invoices, and invoice CA17585 for $200 is still active and unpaid by XHL. This invoice is attached to the original complaint and to this message.
Sincerely,
*************************Office AdministratorCoffee Enterprises
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.