ComplaintsforCarbon Health Urgent Care Antioch - Slatten Ranch
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Complaint Details
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Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In May of 2022, I visited their **** office for 4 follow-up visits on a health issue. I had been going to that office for a few months. For the entire time I went to that office both before and after those visits, I had the same insurance, group number, and account number. For some reason, they billed those visits to BCBS of ********** when mine was through BCBS of Michigan. I did not know of the issue until November 3rd, 2023 when I was sent a message that I was being charged for all 4 visits totaling $582 on November 9th. When I contacted them I was told that I would not be charged while it was being investigated, I was charged on Nov 9th anyway. When I contacted them again I was told I would receive a refund within 30 days. I contacted them again over 45 days later and was told it would take another **** days. This was 2 weeks ago. So far this company does not appear to be taking any action to correct its billing mistake. I have called numerous times and sent multiple emails and have received no response.Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Carbon Health ****** care because they advertise treating injury. I was charged $215 for the visit and no care was provided to me during the visit. The **ray technician took my blood pressure which was high and didn't address it along with my injury. This start up is running an health care scam and responsible for medical negligence.Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was scammed by this terrible company / business! The unknown provider I saw was named ***************************. They falsely told me via telephone that it was a primary care appointment. The incompetent provider barely understood what I was saying. Rushed the appointment and didnt know what the correct referral department was. Gave me a prescription that I had already used several times and was resistant to, he wouldnt know cause he cant listen!! Overall, just a terrible experience. I dont suggest this company at all. I suggest Teladoc online or dignity health instead of this scam place!!! Avoid at all costs! This place just wants to take peoples hard earned money for NO REASON!!!! Also, I made an appointment in a different location the same day and at least they were honest enough to suggest to not visit them. However the Antioch location is full of incompetent, negligent, and scam people!!Customer response
04/06/2023
12/31/2022 the same day I was seen and resceiged negligent care from the provider.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.