Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The technician from CalTek plumbing showed up to assess the task at hand which was a leaking toilet issue on the second floor. He stated that he would have to cut the drywall sealing from downstairs room to fix the issue, and for that he would charge $750. After agreeing, he literally went to ACE supply store and bought $5 grease wax and replaced it in ***************************************** anything to get to it.Then, he asked for cash which I declined, and then for a check to be made out to an individual name which I also declined.I was ignored when tried reaching out to the company. Upon checking with other plumbers, this task could not any more than $150.CalTek has price gauged me and cheated me.Business response
10/05/2022
Hi ******,
Please see response as follows.
************** was advised he was entitled to a partial refund however when he called us to make his complaint, he had already disputed the complete charge through his credit card company. Therefore at that time we could not provide any sort of refund until that was finalized. He gave us an ultimaron of days were he expected a response and left bad reviews all over our company pages.
The work perform isnt as simple as he describes, replacing his wax ring included true following;
. Removal of existing toilet
Water supply to toilet is shut off, tank is emptied, toilet is completely removed from surface,
Area is cleaned up and prep for new wax ring installation.
. Shop for and delivery of new wax ring
. Installing back existing toilet, connect to water supply line, turn supply line back on and check for leaks and proper function.
Cost will be $500.00
We will refund a total of $250.00
A check will be issued and mailed to the address on file;
261 ***************, ******** **.
He should expect it within the next 5-7 business days.
Thank you, *************
Kindest regards;
**********************;
CALTEK PLUMBING & ROOTER INC.
*************
Caltekpmimbingandrooter.com
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Antioch, CA 94509-4361
Business hours
Today,8:00 AM - 11:00 PM
MMonday | 8:00 AM - 11:00 PM |
---|---|
TTuesday | 8:00 AM - 11:00 PM |
WWednesday | 8:00 AM - 11:00 PM |
ThThursday | 8:00 AM - 11:00 PM |
FFriday | 8:00 AM - 11:00 PM |
SaSaturday | 8:00 AM - 11:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.