ComplaintsforRooter Hero Plumbing & Air of East Bay
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I contacted Rooter Hero on 11/25/23 to fix my backed up toilet and tub in my primary residence that I rent. They could not perform the job because they lacked the knowledge necessary to do so. They couldnt even find the trap to begin the repair. They expected me to find it and I rent this home, so i had no idea where the trap was. My landlord lives in another city and was unavailable to ask at the time, although I tried to contact him. But the plain fact is that I hired Rooter Hero for my plumbing needs and they failed me completely. Two prior plumbers I called to fix this same problem in the last couple of years had no issues at all, with finding the trap or anything else. They completed all repairs successfully with no problems. Rooter Hero did absolutely nothing to fix the problem and yet charged me $125. Its one thing if they had not been able to repair it due to needing to order parts, but they lacked any skills at all needed to complete the repair. They couldnt even find the trap to begin the repair! I am requesting a complete refund of the $125 I paid them, as they did not complete any work at all on my repair. They simply jumped up on the roof to look for the trap. None of the plumbers I used prior did this! None of them needed to get on the roof at all to complete the exact same repair. And I certainly did not ask Rooter Hero to get up on the roof. Had I known where the trap was I would have gladly showed them, even though it is THEIR job to know this or figure it out! I think that they had absolutely no idea of what to do, and charged me for their ineptitude anyway! . I am requesting a full refund of $125 that I paid them. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.