ComplaintsforE.E.N. Property Management, Inc.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  EEN property management denied me to pay my rent electronically and forced me to pay by money orders or cashier check every month. Each money order or cashier check costs between $5-10 (depend on service location) and requires me each month to withdraw cash in the amount of $1765 and to go the money orders location. EEN claims my bank account didn't have enough funds to pay my 2023 September rent? EEN cleared (was paid) September amount of rent on September 5, and next day on Sep 6 somehow was another rent payment request by EEN so yes I didn't plan to pay double rent in September. I supplied EEN with a copy of my bank statement showing these transactions. Second payment was returned and EEN claims I violated their policy by not having sufficient funds, and EEN cut me off from the electronic payment system. Bottom line EEN was paid full rent amount on Sep 5, and second request could be made accidentally by EEN or by a third party providing electronic payment services between tenants and EEN, or even by me? I spoke to my CITI bank manager and CITI bank contacted EEN (*****) on two occasions explaining there was no glitch in CITI bank system. I have talked to EEN property management numerous times explaining situation and not denying it could be even my fault? But EEN demands unrealistic documentation from CITI bank that there was no glitch in banking system, and CITI won't provide these documents, and explaining this to EEN? EEN representative (*****) seems taking my request to reinstate my electronic payment very personally or even being aggressive toward me because doesn't want to hear reasonable explanations? Please help me out to resolve this issue. Thanks BBB.P.S. About 15 years (******* area) ago I had issues with a roofing contractor and thanks to BBB that issue was resolved!

  

  Business response

  12/14/2023

  Hello:

  This resident paid his rent via our property management's online portal.  He had forgotten he paid it and so he paid it twice.  The 2nd payment bounced and was returned.  We have no control over what he does from his end but he accused *****, EEN's Office Manager of stealing his money.  Again, we cannot access his portal so we did not steal his money.

  This was his 2nd bounced payment and so our policy is that tenants cannot pay online if they have 2 returned checks.  We have to treat all residents the same per the Fair Housing regulations so we have enforced this policy with this resident.

  Thank you so much and please contact our office with any questions.

  Best Regards,

  *******************

   

   

   

   

  Customer response

  12/15/2023

   
  Complaint: 20872403
  
  I am rejecting this response because: my issues with EEN property management aren't resolved.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We share a fence with the property at ******************************************************** managed by EEN Properties. Back in June/ July ********************* the backyard and discovered they were replacing the fence. We were given no notice (email, mail, phone) and they left the fence incomplete and our property open for days. When the fence was complete, we had a large plant that was 8-9 feet tall and ***** feet long and it started to die. We had to remove the dead debris and as we did so we noticed they had cut the roots of the plant that were on our side of the fence and our property. We had been in contact with the property managers in the past for other issues so I reached out to explain what had happened. At first they were open to discussing it but after several months and even a mediation program to assist, they have been unresponsive and seem to be refusing to discuss how they are going to pay for the $1100-$1200 worth of plants they they killed on our property. They are required to notify us prior to completing any work on a shared fence. They had our contact information and at one point they said they thought we were informed but we were not. ******************* and ************** were the people I was in contact with but they are refusing to respond. I would like them to get in touch with me and lay us for the damage they caused since we were not informed prior to the fence replacement and they touch a plant that was clearly on our property and it was not necessary to cut the roots to replace the DM fence.

  

  Business response

  12/21/2022

  We have discussed the complaint with **************** on several occasions and have attached the emails sent to her with our response.  We replaced a portion of the fence between her home and our apartment complex.  Please see the explanation on page 2 of the attachment.  I would like to stress again that we did not ask the ****** family to reimburse us one half of the cost of the fence which we believe is on the property line.

   

  In addition, **************** never requested an amount of money for her **** removal until now.  We also believe that the water flow from our irrigation system is what kept the **** alive.  Now that the fence is new and sturdy, there is no water flow from our irrigation system flowing onto the ******** property.

   

  We hope this helps explain our position on this situation.  Please feel free to reach out if you have any questions.  Thank you and Happy Holidays!

   

  Best Regards,

   

  *******************

  Customer response

  12/21/2022

   
  Complaint: 18490117
  
  I am rejecting this response because:  The business has not been truthful in their communication with me regarding the fence.  I have been reaching out for months trying to resolve the matter but the property management team became unresponsive and refused to continue communicating with me.  We requested that they replace the **** that they damaged or pay the cost of the replacement of the ****, approximately $1,500.00 but they have not responded.  They keep saying they were required to replace the leaning portion but they replaced the entire fence and in the process, killed the large plant that was covering our fence on our property.  They cut the roots of our plant without our knowledge and are refusing to replace it even though it was on our property and they have no right to touch it without informing us.   I have pictures of their side of the fence and there are no plants that require watering and they have no irrigation system in place that was keeping the plant alive.  We would like the $1,500 so we can replace the **** they damaged and we would also like them to actually respond to us.  ******************* states if we have any questions to reach out which is not truthful because she is refusing to respond to any communication attempts, whether through me or a mediation company that also has been unable to get a response from them.
  
  Sincerely,
  
  *****************************

  
  
  
  We hope this helps explain our position on this situation.  Please feel free to reach out if you have any questions.  Thank you and Happy Holidays!

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