ComplaintsforML Plumbing & Drain Cleaning
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I believe this contractor is operating without a valid contractors license. He was hired to locate my Septic ***** Field using his camera equipment and quoted me verbally $ ****** for the use of the camera and $ ****** per hour for his labor. He did not stipulate that he was charging me for his travel time as part of the labor charges from Aptos to *********************. He opened my Septic tanks and proceeded to inspect for the drainage pipe and claimed that he could not find it. He was more lip service than anything and exclaimed that he was sorry that he just could not find the outlet pipe to my system. In my opinion he did not fulfill his verbal contract to locate my ***** field with his camera equipment and failed in my service and still charged me for no results which I called him on. Subsequently, within about a 4 week time frame I had a Septic pumping service pump my tanks and they were able to see the out take pipe. I feel I was ripped off of the services that I hired ML ******************************** to perform with his camera and he did not extend efforts to make it happen and charged me excessively for his not performance. And now I cannot even find that he is a licensed contractor!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.