ComplaintsforHPC Computers, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a computer and at the time was told if I did not use my warranty it would be refunded. My warranty expired January 2024. I have been trying since then to get my money back for my unused warranty. I have filed a claim form in writing after calling and being told before a check would be mailed. No money to date.Initial Complaint
06/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
June 1-9, 2023 months ago I ordered the cartridge ink from HP and gave the a credit card to use paying the bill. However my credit card had fraud so I was issued a new card and tried many times and for hours to give HP my new information regarding the new number on credit card, to no avail. IHP only help was a CHAT system with their preferred questiions . HP would not listen nor help so I gave up and my printer is still blocked by HP because I cannot pay for the ink they provided. Will not allow me to give them my new information.Business response
06/19/2023
WE are a small vendor of HP we are not HP. HP is a big organization, and most probably you have ordered directly from HP. Your name is not in our data base
and you are not our customer. Please get in touch with HP Direct and complaint, We cannot help you Here are few nos to contact- ************
************ look at your invoice and check their should some phone nos on it- you can also chat on the phone ends in 4005.
**********, HPC Computers *** Inc.
Initial Complaint
03/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
yes I bought a hp 2600 printer from Walmart and was having trouble getting it to hook up to my computer so i went to the site it told me to HP123.com to get help, then a chat box came up and after an attempt to help it said a tech would have to help me and he would call in a few minutes which he did he tried to help but couldn't get it done, he then said I needed a virus protection program from Microsoft and that would cure the problem then he started to read off different price points after I told him I didn't have the money to buy such a program he just hung up on me I'm sure he was just trying to rip me off it was supposed to be a helpful site not trying to sell me something i didn't need or want i just needed help getting it to hook up to my computer I will never buy anything from HP again if that's the way they do business i was mad as hell the way i was treated by him it was march 19 2022Business response
04/18/2022
Business Response /* (1000, 5, 2022/03/31) */ Contact Name and Title:********** Contact Phone: ************ Contact Email:****************** WE ARE HP COMPUTERS USA INC - LOCATED IN LA COUNTY AND THE CUSTOMER IS IN MO. WE ARE NOT THE RIGHT PARTY TO ADDRESS THE PROBLEM. YOU NEED TO GO ON HP.COM WEB-SITE AND REGISTER YOUR COMPLAINT. YOU MAY HAVE GONE OF A THIRD PART WEB-SITE OPERATING FROM OVERSEAS WHICH WILL TAKE ADVANTAGE OF CONSUMERS, AND ONE OF THE VICTIM IS YOURSELF. WE ARE NO WAY ASSOCIATED TO YOUR PROBLEM- THANKS
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.