ComplaintsforNutrl Home/Post Design Inc

• Initial Complaint

  09/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Company has not honored its unconditional guarantee, found in the Returns and Shipping section of its website: "We want you to be 100% satisfied with your order. If for any reason you're not entirely satisfied please reach out to us by sending an email to: *******************." I am not 100% satisfied, and the "100%" provision, applicable to less than "entire" satisfaction for "any reason", does not disclose that customers must pay return shipping. ELSEWHERE in the Returns and Shipping information is a more restrictive provision (customer pays return shipping), but it's specifically applicable to dissatisfaction related to ODOR: "100 Day Odor-Free Gaurantee (sic) Within 100 days of receiving your Nutrl towels, if you ever have an odor-related issue simply send back the items that you want to return and we will replace them or refund the amount you paid for the item. You will just have to pay the cost of shipping the product(s) back to us."I was dissatisfied with the flimsiness of the hand towels I purchased, and the fact that, being so thin, they became saturated with a single use, and thus useless for subsequent uses over the course of the day. (As I informed the CEO, the average, inexpensive dish towel serves the purposes of a hand towel far better.) Merchant has refunded the $113 purchase price, but not the $17.90 in return postage (including insurance). I want that refunded to me.Finally: The shipping (to me) was free, but merchant doesn't disclose that it uses ******. Their shipping is atrocious. Its tracking information is unreliable and inaccurate, compared to ****. And,********* drivers -- who don't have access to locked apartment lobbies such as mine -- don't even ring the bell to see if we're home (thus eliminating the need to leave the item outdoors, prone to weather and theft) . . . or to let us know they've BEEN there! (Unlike the old saw, "You get what you pay for", this is a case of getting LESS!)

  Business response

  01/13/2023

  Consumer Response /* (-5, 5, 2022/11/06) */ ***Document Attached*** Update: Below is my August exchange with owner *********, in which he provided a P.O. Box address to which I should return the product. Attached is the **** tracking information showing that it was delivered there on August 22nd, and began its journey back to me on September 12th, after being Unclaimed! Also see attached image of the parcel. Thus, as a result of this merchant's mendacity, incompetence or just plain intent to mess with me, I might just as well have flushed down the toilet that $17.90 in postage. -********** On Sun, Aug 14, 2022 at 11:58 PM ********* ********************* wrote: Hi ****, Thank you so much for your message and order! We provide free shipping on all orders, but currently we're not able to provide free return labels at this time. Free returns is something we're working very hard to provide to our customers in the future, and I apologize for any inconvenience. When you're ready to return please reach out and I'll provide you with our return address. On Wed, Aug 17, 2022 at 8:34 PM **************************** wrote: Please provide the address to which I should mail my return. (You could have just provided it in your last message without making me ask for it.) From: ********* ********************* Date: Wed, Aug 17, 2022 at 8:40 PM Subject: Re: Order ***** To: **************************** **************************

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