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ComplaintsforCerritos Auto Body, Inc.
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 28, 24 i called Cerritos Auto body to get an update on my vehicle, they promised to have it ready by the friday of that week May 31. Friday came around ****** calls me demanding to call my insurance company to finalize paperwork which he stated he had sent on Wednesday and when i called my insurance they said they received paperwork thursday afternoon, And it got assigned to a estimator until that same evening after hours I had to pay out of pocket for my rental because they failed to send necessary documents in a timely matter i asked for my deductible to get waived and they Refused.Its only fair to have them refund me that deductible for the inconvinience and they failed there part of the agrrement because my vehicle was not ready monday comes around my vehicle is still not ready now im wasting time taking time off work going back and forth with them trying to come to an agreement and they basically said NO. Please to who it may concern assist me with this matter.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.