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ComplaintsforCarbon Health Urgent Care Atascadero
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 9/21/2022, I need a chest x-ray to clear for school volunteer work, no symptoms, due to TB vaccine at young age, unable to do TB test. I called carbon health urgent care to make the appointment for x-ray, was told the cost was $150 total if not going through insurance, I went in did the x-ray, paid $150 cash at the time of service. Two days later I received another bill of $145. I contacted carbon health via app and stated what I was told the total cost at the time of service should be $150 and I already paid for it, the agent on app confirmed that I should not pay the remaining $145. However, one year later, I received the bill states that I own $145 and if I do not pay, this will go to collections. Please help me resolve this issue. It was agreed upon before the appointment. And confirmed at the app after.Business response
08/02/2024
The patient received services on 09/21/2022 at Carbon Health’s Atascadero, California clinic location. The patient was seen for a chest x-ray without an office visit; however, the patient was inadvertently billed for both a chest x-ray and an office visit. Please see below timeline of events regarding the resolution of this issue:
? 09/21/2022: Chest x-ray service was provided to the patient.
? 09/26/2022: Carbon Health sent an electronic invoice to the patient for the office visit fee.
? 10/25/2023: Patient called Carbon Health’s billing support disputing the office visit fee.
? 10/25/2023: Carbon Health corrected the billing mistake by removing the office visit fee and advised the patient of the resolution.If you have questions or require additional information, please do not hesitate to reach out to me directly.
Sincerely,
M****** ******
VP, Compliance
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.