Business ProfileforEz Trip Travel Center #1277

I went to the store to try to pump gas. The guy charged me $34.06 he then proceeded to tell me that only $4.06 went through that I still Owed $25.94 I say how was that possible if I had $34.06 on my card he then says no you still owe I go and I check my account and none of my money is there so then I speak to the manager and he says the transaction didnt go through but if it did, the money wont automatically go back onto your card that I wasnt too sure about that so I called my bank. The lady then proceeds to tell me she does the transaction and that since it was already debited, she cannot refund it that its up to the merchant to refund it. I go back inside and I speak to the manager again he tells me hes the main manager theres nobody higher than him older guy, white gentleman kind of balding I then proceeded to tell him that I have my bank on the phone and I also have my statement of the transaction pulled up on my phone. He just starts waving his hand in mine and my sisters face and he says he will not refund my money the transaction did not go through and he will not listen to me and he will not speak to me any longer, please speak to the lady. He said I will not speak to anybody and I will not look at your bank statement either I will not look at anything you have to show me and I will not hear anything. You have to say there was nothing else I could do without my money and without my gasoline , Ive never had a more horrible experience gasoline station In my life, I work in customer service and even with the worst customer I always try my best to help them out. He should not be working in customer service, especially since it was their mistake and he would not even hear me out.