ComplaintsforDyson Motors
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a V15 Absolute vacuum cleaner from the Dyson Demo Store in ************************** store on August 10 and had it shipped to my house. After one vacuuming, within a week of receiving the vacuum, two issues happened - the inner rings fell out from the dust collection bin, and the soft roller head started making noise on the floor, as if it may scratch the hardwood floor. I want to exchange or return the device, but ********************** says I have to bring it to the store in person. They are in a big mall, with a long walk from the parking lot, and there are NO shopping carts are available. The box with the vacuum is heavy, and I have back issues. The store could not provide any help. When I called Dyson, they said I cannot ship it back to them. If they send me replacement parts, the issue is that one of them is on backorder for who knows how long. I want to be able to ship them back the vacuum (for free) so that I either get a refund or exchange. The store should not force customers to bring heavy boxes back in person without providing carts or help. It makes it impossible for people with disabilities to return or exchange Dyson products bought at this store.Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Dyson Zone Absolute+ noise-cancelling headphones (Prussian Blue/Bright Copper)Serial ********************** Order number: ********** I ordered it on January 6th, but delivery took several months, so I changed my mind and requested to cancel my order on January 7th. The order has not been cancelled. Delivery came on January 11th. It was a gift from her wife. However, the size did not fit and it was heavy, so I decided to return it. Liter is free. I attempted to return the product through the Dyson website, but the return was not processed because the serial numbers did not match. I called the main office several times and waited for hours, but I couldn't get through. In the end, I went to the Dyson service center and they even gave me the service phone number. Since I ordered it from ***** and not the US, it didn't recognize the serial number online. I ordered it from the ********************** website. In the end, I received a return label from the service phone and returned it, and Dyson received it on January 23rd. Dyson said he received it. But Dyson is refusing to refund. The reason is that it was delivered after the return deadline. Dyson's webpage states that returns are accepted within 30 days of receiving the product. I paid through Affirm and my first payment date is February 10th. As the first payment date approached, I called Dyson to check the refund status. He said he would refund the money, but he emailed me saying he would not.I also called Dyson and received a refund confirmation number **********, but the refund still hasn't been received, so there was a problem with my Affirm account and my credit rating dropped by 50 points.And I can no longer pay for other purchases on Affirm, I can no longer pay with a debit card, I can no longer get loans from Affirm, and I can no longer get the 0% interest loans I get with Affirm Credit. My refund amount is $861.99.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.